Booking Terms and Conditions

Please take the time to read the Booking Terms & Conditions, and the Important Information below for the product/tour type that you are going to book. 

Day Trip – Booking Terms & Conditions

Please note….  All trips must be pre-paid.
For your convenience we accept Visa and MasterCard, so you can pay for your trips over the phone or by sending in your credit card details. Thank you for your help, as this does save a lot of time and stress if everyone does this. The office phone number for bookings is: 07 847 8258. Please remember that the office is only open Monday to Friday. 9:00am – 4:30pm for Travel Club bookings.

Day Trip Payments & Refund Schedule
•   7+ days prior to trip –  a $5.00 processing fee is deducted from payment
•   6 days – 48 hours prior to trip –  50% refund.
•   Less than 48 hours prior to trip – no refund.

Day Trips – Important Information

Departure Times for Day Trips
Please note that all departure times listed in the newsletters are guidelines only and are subject to change. Please call the office a couple of days prior to the tour to receive the confirmed time.

Departures from Yard   
If you are departing from our coach yard on a day trip, please do not arrive more than 20 minutes prior to the departure time. The drivers need this time to prepare the coach for the day’s outing.

Home Collections for Day Trips  
This service is only available to members who have no other way of getting to a collection point and is subject to availability. This will be $10.00 per person for the return trip. There is a collection available at the Hamilton Transport Centre so if you live on a local bus route we are able to collect you from the Transport Centre at no extra cost.

Pick Up Points & Departure Times for Day Trips   
All of our day trips have collection points located around Hamilton City. We endeavour to collect people as quickly as possible therefore base the collection points on the direction that we are travelling. Please ensure you are at the pick up point 10 minutes prior to the departure time of the coach. If you’re late, all other people we are collecting will be inconvenienced by your lateness as they will be standing at their collection point waiting for the coach.

Email Communication  
For us to stay in touch with you in between newsletters, please let the office know your email address. If you are on our email database, you will receive updates of new tours and concert connections as they are released, as well as promotions and competitions that run throughout the year.

Mobile Phone Numbers  
If you have a cell phone, please register your number with the officeThis is always useful for the driver to be able to contact you if for any reason the coach has been held up or if it is running early. This is most important for members who are living outside of Hamilton but we would appreciate anyone with a cell phone to update.

Remember your cup and name badge
On most day trips we have a cuppa & biscuits along the way to get to know each other better. This is a complimentary service and is weather dependent.  Please remember to wear your name badge as this not only helps people to get to know you but assists with our bookings when we have admissions to pay. If you do not have a name badge please let the office know.

 

Concert Connection Booking Terms & Conditions

  • Payments must be received within a week of booking.
  • Payments for show connections are final and non-refundable.
  • Bookings on show connections are transferrable, therefore if for any reason the original passenger booked can not travel it becomes his/her responsibility to find a replacement, and to notify Leisure Time Tours of any changes.

Please note….  All trips must be pre-paid. For your convenience we accept Visa and MasterCard, so you can pay for your trips over the phone or by sending in your credit card details. Thank you for your help, as this does save a lot of time and stress if everyone does this.

Short Breaks & Tours ~ Booking Terms and Conditions

OUR TERMS (APPLICABLE FOR NEW ZEALAND TOURS FROM 01 MAY 2020 TO 30 SEPTEMBER 2021)
This document sets out the standard terms that apply to you (our passenger) when you join us (Leisure Time Tours / Pure Discoveries) for your Packaged Tour in New Zealand.

ACCEPTANCE OF TERMS AND CONDITIONS
If you book a Packaged Tour with us and pay your deposit, you are deemed to have accepted these terms.  If you booked your Packaged Tour with us through an agent, the agent is deemed to have accepted these terms on your behalf.  We may ask you to sign a copy of these terms when you join your Packaged Tour to provide a record of your acceptance of these terms and you agree to sign these terms on our request.

ITINERARIES
The itinerary for your Packaged Tour was correct at the time of printing, but it is subject to change without notice.  Your itinerary could change due to road or weather conditions, changes imposed by other tour operators or a range of other factors outside our control.  You agree that we have no liability to you for changes to your itinerary.

OUR RESPONSIBILITIES
We are responsible for booking and packaging goods and services provided by other operators (“other operators”) such as hotels, attractions and transportation companies to create your Packaged Tour. We recommend that you familiarise yourself with the terms that will apply to those goods and services. We are not responsible and have no liability to you for the terms of other operators or for any loss, damage, omission or acts,  negligent or otherwise, committed by those other operators.

YOUR RESPONSIBILITIES
You agree to behave reasonably throughout your Packaged Tour and not to be a nuisance to other passengers.  You agree to comply with these terms and the terms that apply to any goods or services supplied to you by other operators.  You also agree to comply with our reasonable requests and the requests of other operators.  You indemnify us for any liability, costs, damages or other expenses we suffer or incur as a direct or indirect consequence of your behaviour while part of your Packaged Tour.

REMOVAL FROM YOUR PACKAGED TOUR
For the wellbeing of all passengers on your Packaged Tour, we reserve the right to remove you from your Packaged Tour and cancel your booking with us if you breach any of your obligations under these terms provided that, except in the case of a serious breach (as determined by us) we will give you notice of the breach and a reasonable opportunity (which will be no more than 2 days) to remedy the breach before exercising our cancellation right.  In the case of a serious breach, we can exclude you from your Packaged Tour and cancel your booking by immediate verbal or written notice to you.  In the event of such cancellation, you will be responsible, at your cost, for arranging any accommodation, travel costs and other matters required as a direct or indirect consequence of the cancellation.

SMOKING
Please be aware that smoking is not permitted in any premises licenced to sell alcohol in New Zealand (bars, restaurants, cafes, casinos, etc).  You cannot smoke in your hotel rooms or any of our vehicles.

SINGLE PASSENGERS
All our tours are based on twin/double share.  However, if you are a single passenger you are welcome to join us by paying the single supplement cost.

HEALTH AND FITNESS
Passengers should be in good health and able to walk moderate distances to fully participate and experience the sightseeing opportunities within the enclosed itinerary.  All passengers are required to acknowledge that they are of reasonable health and are considered to be fit to travel and are not travelling contrary to any medical advice.  By acknowledging their health and fitness to participate passengers are indemnifying us from all actions, claims and demands arising out of any lack of health and fitness.  We reserve the right to remove a passenger from a tour if their health or fitness interferes with any other passenger’s experiences or the day to day running of the tour.  In this instance our normal cancellation terms and conditions will apply.  You agree that we have no liability to you for any loss, damage, costs or other effects of health problems you may encounter on your Packaged Tour.

HEALTH AND SAFETY INFORMATION INCLUDING COVID-19
For the health and safety of all passengers on tour any illness (such as fever, coughing or difficulty breathing) will not be accepted onboard the coach unless they can provide us with a negative Covid19 test result received within the past 72 hours.  Should any passenger start to feel unwell on arrival or while on tour, they must immediately advise their tour manager and contact Healthline then visit a medical practitioner/medical centre/hospital.  To return to the tour the passenger must be deemed fit and well to participate fully on a coach tour, obtaining and providing us with a written medical clearance – not just a negative Covid19 test.  Any costs incurred will be at the passenger’s own expense.

TRAVEL INSURANCE
We strongly recommend that you purchase a travel insurance policy to cover you during your Packaged Tour.  Obtaining good travel insurance is an important part of planning your holiday.  A comprehensive travel insurance policy may protect you from spending extra money in the event of an emergency, health problems or unforeseen changes to your Packaged Tour.

PRICE CHANGES
Although our prices were correct at the time and date of printing, we reserve the right to amend the price of your Packaged Tour if there are any changes in price imposed by other operators, major fluctuations in exchange rates, or increases in government taxes or other levies.  We guarantee that the final price of your Packaged Tour will not change once we have received the final payment required for your Packaged Tour. If you pay your final payment to an agent, our price guarantee will not apply until we receive that payment from your agent.  Please note that the price of your Packaged Tour excludes drinks, telephone calls, travel insurance and items of a personal nature.

FORCE MAJEURE
You agree that we have no liability to you and will not pay any compensation to you where the performance of our contractual obligations is prevented or affected by circumstances amounting to “force majeure”. In these terms, ‘force majeure’ means any event that has an impact on your Packaged Tour which we or the other operator (where relevant) could not, even with all due care, foresee or avoid.  Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, pilferage, epidemics, pandemics, forced quarantine, medical or customs regulations, riot, fire, storm, flood, explosion, compliance with any law or government restraint order, rule regulation, strikes, lock outs, or any other cause not reasonably within the control of our control.  We reserve the right to cancel, amend or reschedule your Packaged Tour during or following any force majeure and if we do so you agree that we will have no liability to you for any direct or indirect consequences of the cancellation, amendment or rescheduling.

PAYMENTS
You must pay the required deposit outlined within your itinerary to confirm your booking.  All balance payments must be received no later than 45 days prior to the commencement of your Packaged Tour.

CHECKED BAGGAGE
Due to space limitations aboard our vehicles, you can only bring with you on your Packaged Tour one average-sized piece of checked baggage weighing a maximum of 20kg (44lbs), plus one piece of carry on luggage.  Your carry on luggage must be the Leisure Time Tours Travel Bag we will provide to you when you start your Packaged Tour.  If you bring excess baggage with you, we reserve the right to leave that excess baggage behind and you will be solely responsible for arranging and paying for storage of that excess luggage during your Packaged Tour.  We will have no liability to you for that excess luggage.

CUSTOMS, IMMIGRATION AND NEW ZEALAND LAW
It is your responsibility to comply with any New Zealand immigration, customs and/or quarantine regulations when entering New Zealand and to comply with New Zealand laws when in the country.  We will not, under any circumstances, have any liability or responsibility to you if you do not comply with any customs and immigration rules and regulations or if you fail to comply with any laws during your Packaged Tour.  For example, if your failure to comply with immigration requirements means that you cannot enter New Zealand and commence your Packaged Tour, you will not be entitled to any refund or any other payment from us and our standard cancellation policy will apply.

LIMITATION OF LIABILITY
The Consumer Guarantees Act 1993, the Fair Trading Act 1986, and other statutes in New Zealand may impose warranties, conditions or obligations upon us which cannot by law (or which can only to a limited extent by law) be excluded. We exclude all such imposed warranties, conditions or obligations to the extent permitted by law and exclude any warranty, condition or obligation imposed or implied under common law, equity or otherwise.  Except to the extent that the law prevents us from excluding liability and as expressly provided for in these terms, we shall not be liable for any loss or damage or liability of any kind whatsoever (including consequential loss or lost profit or business) whether suffered or incurred by you or another person and whether in contract, or tort (including in negligence), or otherwise and whether such loss or damage arises directly or indirectly from Work or Goods provided by us to you.  To the extent that we are liable for any reason for any loss suffered or liability incurred by you arising from any breach of these terms or for any other reason, such liability is limited to the price of your Packaged Tour.

LAND COMPONENT CANCELLATION POLICY
By making a booking with us and paying your deposit you agree to pay us the full price for your booking.  If you cancel your booking:

  • 31+ days prior to tour commencement, loss of non-refundable deposit
  • 15-30 days prior to tour commencement your cancellation charge will be 60% of the holiday price (40% refund) plus any applicable supplier cancellation fees
  • 8-14 days prior to tour commencement your cancellation charge will be 80% of the holiday price (20% refund) plus any applicable supplier cancellation fees
  • 0-7 days prior to tour commencement your cancellation charge will be 100% of the holiday price (no refund)
  • No refunds on any unused portions of any itinerary.  The exception is if a sightseeing service is cancelled by operator due to weather conditions/safety concerns etc and the operator authorises a refund.  Any such refunds will be processed through agent.

Please note that any applicable airline content does not apply to the above refunds – see your airline for their specific cancellation/refund policies.

COVID19 CANCELLATION / REFUND POLICY
Covid19 has created uncertainty for us all, therefore for cancellations directly related to Covid19, we have negotiated special terms with our suppliers which would override ‘normal cancellation’ terms as outlined above;
 
If the New Zealand Government imposes travel restrictions that would impact our ability to deliver your travel package prior to commencing travel, passengers will receive a full credit, less any applicable airline cancellation fees.  If travel restrictions are imposed while on tour, we will seek credits on any unused portions of the itinerary from all suppliers.  Any applicable credits will first be applied to any additional costs that our company may have incurred on the passenger’s behalf e.g. if alternative accommodation or transportation to repatriate the passenger to their home city or nearest airport etc is required.  Any remaining refunds will be credited to the booking agent to enable them to pass onto their passenger.

If a passenger has been tested positive for Covid19 directly prior to travel or while on holiday with us, then with supporting documentation provided to us (a positive Covid19 test), we will seek credits on any unused portions of the itinerary from all suppliers.  Any applicable credits will first be applied to any additional costs that our company may have incurred on the passenger’s behalf e.g. if alternative accommodation or transportation to repatriate the passenger to their home city or nearest airport etc is required.  Any remaining refunds will be credited to the booking agent to enable them to pass onto their passenger. 

Short Breaks & Tours ~ Important Information

Continuous Service  
When you book with Leisure Time Tours, it is a Leisure Time Tours Consultant who co-ordinates all of your travel; as a New Zealand based tour operator we are available 24 hours a day 7 days a week to offer you support throughout your tour.

Coaches  
Passengers can be assured that you will be travelling in a modern luxury tour coach. They are of high quality and extremely well maintained.

Seat Changes  
Passengers rotate seats in the coach daily so that all passengers have the opportunity to enjoy forward and window seating. All passengers are expected to participate as a booking condition.

Luggage Allowances & Restrictions  
Although every effort is made to handle guests luggage carefully, we cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects due to breakage, theft, or fair wear and tear through hotel, airline and group carrier handling. Therefore, it is important for protection that passengers make certain they have adequate travel insurance to cover these eventualities.

Clothing and Packing  
Passengers will find casual clothing of all types comfortable and relaxing. Lightweight drip-dry clothing is ideal. Warmer clothing for evenings will be handy. As New Zealand can experience ‘four seasons in one day’ layering is key. Regular laundry facilities are available throughout the tour. For special dinners many guests like to dress up, but by all means be comfortable; on the remaining nights “smart casual” is suggested. We recommend that passengers pack their prescription medicines (an adequate supply to last through the journey) along with the travel documents and a change of clothing in the carry-on bag to avoid any inconvenience in the event that a flight or luggage is delayed.

Small Group Tours ~ Booking Terms and Conditions

OUR TERMS (APPLICABLE FOR NEW ZEALAND TOURS FROM 01 MAY 2020 TO 30 SEPTEMBER 2021)
This document sets out the standard terms that apply to you (our passenger) when you join us (Leisure Time Tours / Pure Discoveries) for your Packaged Tour in New Zealand.

ACCEPTANCE OF TERMS AND CONDITIONS
If you book a Packaged Tour with us and pay your deposit, you are deemed to have accepted these terms.  If you booked your Packaged Tour with us through an agent, the agent is deemed to have accepted these terms on your behalf.  We may ask you to sign a copy of these terms when you join your Packaged Tour to provide a record of your acceptance of these terms and you agree to sign these terms on our request.

ITINERARIES
The itinerary for your Packaged Tour was correct at the time of printing, but it is subject to change without notice.  Your itinerary could change due to road or weather conditions, changes imposed by other tour operators or a range of other factors outside our control.  You agree that we have no liability to you for changes to your itinerary.

OUR RESPONSIBILITIES
We are responsible for booking and packaging goods and services provided by other operators (“other operators”) such as hotels, attractions and transportation companies to create your Packaged Tour. We recommend that you familiarise yourself with the terms that will apply to those goods and services. We are not responsible and have no liability to you for the terms of other operators or for any loss, damage, omission or acts,  negligent or otherwise, committed by those other operators.

YOUR RESPONSIBILITIES
You agree to behave reasonably throughout your Packaged Tour and not to be a nuisance to other passengers.  You agree to comply with these terms and the terms that apply to any goods or services supplied to you by other operators.  You also agree to comply with our reasonable requests and the requests of other operators.  You indemnify us for any liability, costs, damages or other expenses we suffer or incur as a direct or indirect consequence of your behaviour while part of your Packaged Tour.

REMOVAL FROM YOUR PACKAGED TOUR
For the wellbeing of all passengers on your Packaged Tour, we reserve the right to remove you from your Packaged Tour and cancel your booking with us if you breach any of your obligations under these terms provided that, except in the case of a serious breach (as determined by us) we will give you notice of the breach and a reasonable opportunity (which will be no more than 2 days) to remedy the breach before exercising our cancellation right.  In the case of a serious breach, we can exclude you from your Packaged Tour and cancel your booking by immediate verbal or written notice to you.  In the event of such cancellation, you will be responsible, at your cost, for arranging any accommodation, travel costs and other matters required as a direct or indirect consequence of the cancellation.

SMOKING
Please be aware that smoking is not permitted in any premises licenced to sell alcohol in New Zealand (bars, restaurants, cafes, casinos, etc).  You cannot smoke in your hotel rooms or any of our vehicles.

SINGLE PASSENGERS
All our tours are based on twin/double share.  However, if you are a single passenger you are welcome to join us by paying the single supplement cost.

HEALTH AND FITNESS
Passengers should be in good health and able to walk moderate distances to fully participate and experience the sightseeing opportunities within the enclosed itinerary.  All passengers are required to acknowledge that they are of reasonable health and are considered to be fit to travel and are not travelling contrary to any medical advice.  By acknowledging their health and fitness to participate passengers are indemnifying us from all actions, claims and demands arising out of any lack of health and fitness.  We reserve the right to remove a passenger from a tour if their health or fitness interferes with any other passenger’s experiences or the day to day running of the tour.  In this instance our normal cancellation terms and conditions will apply.  You agree that we have no liability to you for any loss, damage, costs or other effects of health problems you may encounter on your Packaged Tour.

HEALTH AND SAFETY INFORMATION INCLUDING COVID-19
For the health and safety of all passengers on tour any illness (such as fever, coughing or difficulty breathing) will not be accepted onboard the coach unless they can provide us with a negative Covid19 test result received within the past 72 hours.  Should any passenger start to feel unwell on arrival or while on tour, they must immediately advise their tour manager and contact Healthline then visit a medical practitioner/medical centre/hospital.  To return to the tour the passenger must be deemed fit and well to participate fully on a coach tour, obtaining and providing us with a written medical clearance – not just a negative Covid19 test.  Any costs incurred will be at the passenger’s own expense.

TRAVEL INSURANCE
We strongly recommend that you purchase a travel insurance policy to cover you during your Packaged Tour.  Obtaining good travel insurance is an important part of planning your holiday.  A comprehensive travel insurance policy may protect you from spending extra money in the event of an emergency, health problems or unforeseen changes to your Packaged Tour.

PRICE CHANGES
Although our prices were correct at the time and date of printing, we reserve the right to amend the price of your Packaged Tour if there are any changes in price imposed by other operators, major fluctuations in exchange rates, or increases in government taxes or other levies.  We guarantee that the final price of your Packaged Tour will not change once we have received the final payment required for your Packaged Tour. If you pay your final payment to an agent, our price guarantee will not apply until we receive that payment from your agent.  Please note that the price of your Packaged Tour excludes drinks, telephone calls, travel insurance and items of a personal nature.

FORCE MAJEURE
You agree that we have no liability to you and will not pay any compensation to you where the performance of our contractual obligations is prevented or affected by circumstances amounting to “force majeure”. In these terms, ‘force majeure’ means any event that has an impact on your Packaged Tour which we or the other operator (where relevant) could not, even with all due care, foresee or avoid.  Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, pilferage, epidemics, pandemics, forced quarantine, medical or customs regulations, riot, fire, storm, flood, explosion, compliance with any law or government restraint order, rule regulation, strikes, lock outs, or any other cause not reasonably within the control of our control.  We reserve the right to cancel, amend or reschedule your Packaged Tour during or following any force majeure and if we do so you agree that we will have no liability to you for any direct or indirect consequences of the cancellation, amendment or rescheduling.

PAYMENTS
You must pay the required deposit outlined within your itinerary to confirm your booking.  All balance payments must be received no later than 45 days prior to the commencement of your Packaged Tour.

CHECKED BAGGAGE
Due to space limitations aboard our vehicles, you can only bring with you on your Packaged Tour one average-sized piece of checked baggage weighing a maximum of 20kg (44lbs), plus one piece of carry on luggage.  Your carry on luggage must be the Leisure Time Tours Travel Bag we will provide to you when you start your Packaged Tour.  If you bring excess baggage with you, we reserve the right to leave that excess baggage behind and you will be solely responsible for arranging and paying for storage of that excess luggage during your Packaged Tour.  We will have no liability to you for that excess luggage.

CUSTOMS, IMMIGRATION AND NEW ZEALAND LAW
It is your responsibility to comply with any New Zealand immigration, customs and/or quarantine regulations when entering New Zealand and to comply with New Zealand laws when in the country.  We will not, under any circumstances, have any liability or responsibility to you if you do not comply with any customs and immigration rules and regulations or if you fail to comply with any laws during your Packaged Tour.  For example, if your failure to comply with immigration requirements means that you cannot enter New Zealand and commence your Packaged Tour, you will not be entitled to any refund or any other payment from us and our standard cancellation policy will apply.

LIMITATION OF LIABILITY
The Consumer Guarantees Act 1993, the Fair Trading Act 1986, and other statutes in New Zealand may impose warranties, conditions or obligations upon us which cannot by law (or which can only to a limited extent by law) be excluded. We exclude all such imposed warranties, conditions or obligations to the extent permitted by law and exclude any warranty, condition or obligation imposed or implied under common law, equity or otherwise.  Except to the extent that the law prevents us from excluding liability and as expressly provided for in these terms, we shall not be liable for any loss or damage or liability of any kind whatsoever (including consequential loss or lost profit or business) whether suffered or incurred by you or another person and whether in contract, or tort (including in negligence), or otherwise and whether such loss or damage arises directly or indirectly from Work or Goods provided by us to you.  To the extent that we are liable for any reason for any loss suffered or liability incurred by you arising from any breach of these terms or for any other reason, such liability is limited to the price of your Packaged Tour.

LAND COMPONENT CANCELLATION POLICY
By making a booking with us and paying your deposit you agree to pay us the full price for your booking.  If you cancel your booking:

  • 31+ days prior to tour commencement, loss of non-refundable deposit
  • 15-30 days prior to tour commencement your cancellation charge will be 60% of the holiday price (40% refund) plus any applicable supplier cancellation fees
  • 8-14 days prior to tour commencement your cancellation charge will be 80% of the holiday price (20% refund) plus any applicable supplier cancellation fees
  • 0-7 days prior to tour commencement your cancellation charge will be 100% of the holiday price (no refund)
  • No refunds on any unused portions of any itinerary.  The exception is if a sightseeing service is cancelled by operator due to weather conditions/safety concerns etc and the operator authorises a refund.  Any such refunds will be processed through agent.

Please note that any applicable airline content does not apply to the above refunds – see your airline for their specific cancellation/refund policies.

COVID19 CANCELLATION / REFUND POLICY
Covid19 has created uncertainty for us all, therefore for cancellations directly related to Covid19, we have negotiated special terms with our suppliers which would override ‘normal cancellation’ terms as outlined above;
 
If the New Zealand Government imposes travel restrictions that would impact our ability to deliver your travel package prior to commencing travel, passengers will receive a full credit, less any applicable airline cancellation fees.  If travel restrictions are imposed while on tour, we will seek credits on any unused portions of the itinerary from all suppliers.  Any applicable credits will first be applied to any additional costs that our company may have incurred on the passenger’s behalf e.g. if alternative accommodation or transportation to repatriate the passenger to their home city or nearest airport etc is required.  Any remaining refunds will be credited to the booking agent to enable them to pass onto their passenger.

If a passenger has been tested positive for Covid19 directly prior to travel or while on holiday with us, then with supporting documentation provided to us (a positive Covid19 test), we will seek credits on any unused portions of the itinerary from all suppliers.  Any applicable credits will first be applied to any additional costs that our company may have incurred on the passenger’s behalf e.g. if alternative accommodation or transportation to repatriate the passenger to their home city or nearest airport etc is required.  Any remaining refunds will be credited to the booking agent to enable them to pass onto their passenger. 

Holiday Packages~ Booking Terms and Conditions

QUOTE ONLY.  NO RESERVATIONS ARE HELD.  Subject to availability of the services specified in the itinerary when travel dates are set.  Additional surcharges may be applicable during Special Events and/or statutory public holidays, e.g. Christmas, Easter etc.  Occasionally due to special event surcharges or supplier requirements etc, deposits or full payment will be required – you will be advised of this at the time of booking.

ACCEPTANCE OF TERMS AND CONDITIONS:

If you book a holiday with us and pay your deposit, you are deemed to have accepted these terms.

TOUR PAYMENTS AND BOOKING TERMS:

  • Costs are based on the Travel Date selected and are subject to the availability of the accommodation and other services specified.
  • Until we have a confirmed booking from the requested services, we retain the right to adjust prices up or down based on services confirmed.
  • Once we have finalised all costs based on your confirmed itinerary you will be asked for a non-refundable deposit of no less than $200.00 per person.
  • Full pre-payment is due not later than 35 days prior to arrival in New Zealand.  Bank account details and swift code for international telegraphic transfers will be on the invoice.  Payment by Visa or Mastercard is also accepted at a 3% surcharge.  Credit card payments may only be made in New Zealand Dollars.

BOOKING AMENDMENTS/CANCELLATION SCHEDULE:  

Amendments: The first amendment made to a confirmed booking is free of charge.  Any subsequent amendments made to the same booking will incur a NZ$50.00 fee per service already confirmed.

Cancellation Fees:  

In the event of passengers cancelling their booking, the following cancellation fees will apply on a per person basis (not per booking).

  • 31+ days prior to the client’s arrival, loss of non-refundable deposit plus any applicable supplier cancellation fees
  • 15 to 30 days prior to arrival: 40% of holiday price plus any applicable supplier cancellation fees (60% refund)
  • 8 to 14 days prior to arrival: 60% of holiday price plus any applicable supplier cancellation fees (40% refund)
  • 2 to 7 days prior to arrival: 80% of holiday price plus any applicable supplier cancellation fees (20% refund)
  • 0 to 1 days or less prior to arrival: 100% cancellation fee

Please note that any applicable airline content does not apply to the above refunds – see your airline for their specific cancellation/refund policies.

No refunds on any unused portions of any itinerary.  The exception is if a sightseeing service is cancelled by operator due to weather conditions/safety concerns etc and the operator authorises a refund.  Any such refunds will be processed through agent.  Comprehensive travel insurance is strongly recommended for all travellers. 

COVID19 CANCELLATION / REFUND POLICY:

Covid19 has created uncertainty for us all, therefore for cancellations directly related to Covid19, we have negotiated special terms with our suppliers which would override ‘normal cancellation’ terms as outlined above;

If the New Zealand Government imposes travel restrictions that would impact our ability to deliver your travel package prior to commencing travel, passengers will receive a full credit, less any applicable airline cancellation fees.  If travel restrictions are imposed while on tour, we will seek credits on any unused portions of the itinerary from all suppliers.  Any applicable credits will first be applied to any additional costs that our company may have incurred on the passenger’s behalf e.g. if alternative accommodation or transportation to repatriate the passenger to their home city or nearest airport etc is required.  Any remaining refunds will be credited to the booking agent to enable them to pass onto their passenger.

If a passenger has been tested positive for Covid19 directly prior to travel or while on holiday with us, then with supporting documentation provided to us (a positive Covid19 test), we will seek credits on any unused portions of the itinerary from all suppliers.  Any applicable credits will first be applied to any additional costs that our company may have incurred on the passenger’s behalf e.g. if alternative accommodation or transportation to repatriate the passenger to their home city or nearest airport etc is required.  Any remaining refunds will be credited to the booking agent to enable them to pass onto their passenger.

CUSTOMS, IMMIGRATION AND NEW ZEALAND LAW

It is your responsibility to comply with any New Zealand immigration, customs and/or quarantine regulations when entering New Zealand and to comply with New Zealand laws when in the country.  We will not, under any circumstances, have any liability or responsibility to you if you do not comply with any customs and immigration rules and regulations or if you fail to comply with any laws during your holiday.

ACCOMMODATION

Check in time at most hotels is 2pm or 3pm.  If you are arriving earlier, the hotel will store your luggage until your room is ready.  Alternatively, you may wish to pre-register your hotel room for immediate check in – an extra nights’ charge will apply.  Upon check in, most hotels will request an imprint of your credit card to cover any personal extras.  If you do not have a credit card, they may ask for a cash deposit.

ITINERARIES

The itinerary was correct at the time of printing, but it is subject to change without notice.  Your itinerary could change due to road or weather conditions, changes imposed by other tour operators or a range of other factors outside our control.  You agree that we have no liability to you for changes to your itinerary. 

FORCE MAJEURE

You agree that we have no liability to you and will not pay any compensation to you where the performance of our contractual obligations is prevented or affected by circumstances amounting to “force majeure”. In these terms, ‘force majeure’ means any event that has an impact on your Packaged Tour which we or the other operator (where relevant) could not, even with all due care, foresee or avoid.  Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, pilferage, epidemics, pandemics, forced quarantine, medical or customs regulations, riot, fire, storm, flood, explosion, compliance with any law or government restraint order, rule regulation, strikes, lock outs, or any other cause not reasonably within the control of our control.  We reserve the right to cancel, amend or reschedule your Packaged Tour during or following any force majeure and if we do so you agree that we will have no liability to you for any direct or indirect consequences of the cancellation, amendment or rescheduling.

ADDITIONAL TERMS WHEN APPLICABLE:

GREAT JOURNEYS OF NEW ZEALAND – LUGGAGE ALLOWANCES FOR RAIL SERVICES

(Northern Explorer; Coastal Pacific; Tranz Alpine)

  • One item of check-in baggage per person
  • Maximum weight for a single bag is 32kgs
  • Bags weighing over 23kgs will require two crew members to lift onto the train – assistance from the passenger may be required
  • Wheeled cabin bags and backpacks are classed as check-in luggage
  • Two additional items of baggage can be purchased for $20.00NZD including GST per piece – pay direct at the station
  • Repack bags available to buy at the station for $10.00NZD – pay direct at the station

BUDGET RENTAL CARS:

Additional fees:

The following fees apply – they are extra and payable direct each time a vehicle is collected in a non-continuous hire. (Non-continuous hires mean hires with more than 24 hours break between them).

NZ$51.75 Airport/Ferry Terminal Collection/Return Fee

NZ$57.50 One Way Fee

Budget Protection Plan – Excess Reduction  Applicable  1st April 2019 – 31st March 2020

Compact, Intermediate and full sized sedans: Budget Rentals have a standard excess of NZ$4025.00 for which the hirer is responsible for vehicle damage regardless of who is at fault. This excess liability can be reduced to NZ$258.75 by payment of an additional NZ$28.75 of hire a day direct to Budget Rentals on collection.

SUV, People Movers & Hybrid Sedan:  Budget Rentals have a standard excess of NZ$4887.50 for which the hirer is responsible for vehicle damage regardless of who is at fault.  This excess liability can be reduced to NZ$258.75 by payment of an additional NZ$33.35 of hire a day direct to Budget Rentals on collection.

$1610.00 incl GST will be charged if a windscreen (front or back) is cracked or broken that require replacement.

Chip on windscreen will cost $69.00 incl GST

 “RSN” (Roadside Assistance Package)

This is an optional product on top of BPP. It can only be paid directly at the counter costing NZ$6.90 per day.   Roadside Assistance when purchased provides the customer with a ‘no call out fee’ adding peace of mind to common issues that the customer may cause that are not included in the rental.

Roadside Assistance covers:

  • Out of fuel (Up to $10 fuel delivery)
  • Key replacement for lost keys/keys locked in vehicle
  • Flat Tyre Assistance
  • Tyre Replacement (just the tyre – the rubber) excludes the spare wheel/wheel cover/hubcap
  • Flat Battery

Roadside Assistance PLUS Package (available from April 2019)

This is an optional product on top of BPP. It can only be paid directly at the counter costing NZ$11.50 incl GST per day.   Roadside Assistance when purchased provides the customer with a ‘no call out fee’ adding peace of mind to common issues that the customer may cause that are not included in the rental.

  • Covers Roadside Assistance include the benefits as above plus 1 Windscreen replacement free of charge

Credit card

At the time of vehicle collection, clients are required to present a bank issued credit card issued in their name (card must have embossed numbers on front of card).  A preauthorisation will be taken as security and for any additional products and services.  This is payable direct.  The preauthorisation balance will vary, with a minimum of NZ$100.00 and any further amount calculated on estimated payable direct charges (for optional extras such as additional insurance coverage, airport/ferry terminal fees, one-way fees, or accessories such as baby seat, GPS unit etc).  After return of the vehicle, the preauthorisation will be released (approximately 3-days after return of vehicle), and any actual charges will be processed.

The preauthorisation can be made by any major international credit cards (American Express, Visa, Mastercard or Diners Club).  Budget does not accept electronic or prepaid or preloaded or reloaded debit cards or cash payments for excess, bond etc.

Any additional charges over what has been included in the nett rate will be collected direct from the client – eg. fuel, additional coverages, additional hours, accessories, fees etc.

A card transaction may apply.  This fee is general between 2-3% of the total payable direct charges.

Driver Licence/ Minimum Age

All drivers must be 21 years old or over and hold a current non-probationary drivers licence (with a full and accurate English translation shown on the licence) from their home county.  An international driver’s permit must be accompanied by a home country licence.  The international driver’s licence or permit must be in English, or an accurate English translation of the licence or permit must be given.  An accurate English translation means that the translation must be given by a diplomatic representative at a high commission, embassy or consulate, or an overseas issuing authority or a translation service acceptable to the New Zealand Transport Authority.

There is no maximum age to hire a vehicle.  There is no charge for additional authorised drivers, however they must meet the criteria of the Driver’s Licence requirements.  Additional drivers must be registered on the Budget Rental Agreement, and prior to driving they must visit a Budget branch in New Zealand to show their full and valid driver’s licence.

Driver’s licence must be carried whenever driving in New Zealand.

GPS units are available with rental vehicles at extra cost.  These GPS units can be reserved in advance if requested, but the customer must pay for the unit hire direct to Budget Rentals at the time of collection.  Costs are NZ$11.45 per day, or NZ$57.45 per week, or NZ$114.95 per month incl GST.  In the event of the unit being lost, damaged or stolen while on rent to client, the client will be charged NZ$230.00 incl GST.