Booking Terms and Conditions

Please take the time to read the Booking Terms & Conditions, and the Important Information below for the product/tour type that you are going to book. 

Day Trip – Booking Terms & Conditions

Please note….  All trips must be pre-paid.
For your convenience we accept Visa and MasterCard, so you can pay for your trips over the phone or by sending in your credit card details. Thank you for your help, as this does save a lot of time and stress if everyone does this. The office phone number for bookings is: 07 847 8258. Please remember that the office is only open Monday to Friday. 9:00am – 4:30pm for Travel Club bookings.

Day Trip Payments & Refund Schedule
•   7+ days prior to trip –  a $5.00 processing fee is deducted from payment
•   6 days – 48 hours prior to trip –  50% refund.
•   Less than 48 hours prior to trip – no refund.

Day Trips – Important Information

Departure Times for Day Trips
Please note that all departure times listed in the newsletters are guidelines only and are subject to change. Please call the office a couple of days prior to the tour to receive the confirmed time.

Departures from Yard   
If you are departing from our coach yard on a day trip, please do not arrive more than 20 minutes prior to the departure time. The drivers need this time to prepare the coach for the day’s outing.

Home Collections for Day Trips  
This service is only available to members who have no other way of getting to a collection point and is subject to availability. This will be $10.00 per person for the return trip. There is a collection available at the Hamilton Transport Centre so if you live on a local bus route we are able to collect you from the Transport Centre at no extra cost.

Pick Up Points & Departure Times for Day Trips   
All of our day trips have collection points located around Hamilton City. We endeavour to collect people as quickly as possible therefore base the collection points on the direction that we are travelling. Please ensure you are at the pick up point 10 minutes prior to the departure time of the coach. If you’re late, all other people we are collecting will be inconvenienced by your lateness as they will be standing at their collection point waiting for the coach.

Email Communication  
For us to stay in touch with you in between newsletters, please let the office know your email address. If you are on our email database, you will receive updates of new tours and concert connections as they are released, as well as promotions and competitions that run throughout the year.

Mobile Phone Numbers  
If you have a cell phone, please register your number with the officeThis is always useful for the driver to be able to contact you if for any reason the coach has been held up or if it is running early. This is most important for members who are living outside of Hamilton but we would appreciate anyone with a cell phone to update.

Remember your cup and name badge
On most day trips we have a cuppa & biscuits along the way to get to know each other better. This is a complimentary service and is weather dependent.  Please remember to wear your name badge as this not only helps people to get to know you but assists with our bookings when we have admissions to pay. If you do not have a name badge please let the office know.

 

Concert Connection Booking Terms & Conditions

  • Payments must be received within a week of booking.
  • Payments for show connections are final and non-refundable.
  • Bookings on show connections are transferrable, therefore if for any reason the original passenger booked can not travel it becomes his/her responsibility to find a replacement, and to notify Leisure Time Tours of any changes.

Please note….  All trips must be pre-paid. For your convenience we accept Visa and MasterCard, so you can pay for your trips over the phone or by sending in your credit card details. Thank you for your help, as this does save a lot of time and stress if everyone does this.

Short Breaks & Tours ~ Booking Terms and Conditions

Valid from 1 May 2022

Acceptance of Terms and Conditions

If you book a Packaged Tour with us and pay your deposit, you are deemed to have accepted these terms.  If you booked your Packaged Tour with us through an agent, the agent is deemed to have accepted these terms on your behalf.  We may ask you to sign a copy of these terms when you join your Packaged Tour to provide a record of your acceptance of these terms and you agree to sign these terms on our request. 

Itineraries

The itinerary for your Packaged Tour was correct at the time of printing, but it is subject to change without notice.  Your itinerary could change due to road or weather conditions, changes imposed by other tour operators or a range of other factors outside our control.  You agree that we have no liability to you for changes to your itinerary.

Price Amendments

Prices were correct at the time and date of printing, however Leisure Time Travel reserves the right to amend the price subject to any changes in price imposed by other tour operators and carriers included in the itinerary or major fluctuation in the exchange rates, or increases in government or other levies. The final tour cost will be guaranteed not to change once the full and final payment has been received. Tour Price excludes drinks, telephone calls, travel insurance and items of a personal nature. Leisure Time Travel also reserves the right to cancel the tour due to low numbers and in this instance a full refund will be provided.

*Guaranteed Twin Share Prices

Our Guaranteed Twin Share price is available for those passengers willing to share with another single traveller of the same gender. If there isn’t another passenger of the same gender to share with, we GUARANTEE our twin share price. Leisure Time Travel accepts no responsibility for the compatibility of passengers travelling under this arrangement. If someone is not compatible with the person they have been matched up with, all additional costs incurred to assist with changing their shared room type to two single rooms will be at the expense of both travellers and will be subject to availability. Acceptance of a guaranteed twin share room is subject to the individual’s medical condition being suitable for this type of arrangement.
* When applicable, see individual tour to see if offered.

Health and Fitness

Passengers should be in good health and able to walk moderate distances to fully participate and experience the sightseeing opportunities within the enclosed itinerary.  All passengers are required to acknowledge that they are of reasonable health and are considered to be fit to travel and are not travelling contrary to any medical advice.  By acknowledging their health and fitness to participate passengers are indemnifying us from all actions, claims and demands arising out of any lack of health and fitness.  We reserve the right to remove a passenger from a tour if their health or fitness interferes with any other passenger’s experiences or the day to day running of the tour.  In this instance, our normal cancellation terms and conditions will apply.  You agree that we have no liability to you for any loss, damage, costs or other effects of health problems you may encounter on your Packaged Tour.

Health and Safety Information – Including Covid-19

For the health and safety of all passengers and staff on tour, any passengers showing symptoms of illness (such as fever, coughing or difficulty breathing) will not be accepted onboard the coach unless they can provide a negative Covid-19 test result received within the past 24 hours.

Should any passenger start to feel unwell on arrival or while on tour, they must immediately advise their Tour Manager and may be required to visit a medical practitioner/medical centre/hospital.  To continue the tour the passenger must provide a negative Covid-19 test and be deemed fit and well to participate fully on a coach tour. Any costs incurred will be at the passenger’s own expense.

Payments, Cancellations and Refunds

A non-refundable deposit per person is required at time of booking to confirm your seat. All balance payments must be received by Leisure Time Travel prior to the date specified as per itinerary or your booking confirmation. Payments are available to be made by Cash, Direct Credit or EFTPOS only – Credit Card payments are not available without an additional surcharge.  Leisure Time Travel reserves the right to amend or reschedule the tour due the result of circumstances outside the company’s control. Leisure Time Travel also reserves the right to cancel the tour due to insufficient numbers and in this instance a substitute date will be offered or a full refund will be made available. Tour Price excludes drinks, telephone calls, travel insurance and items of a personal nature.

Travel Insurance

Leisure Time Travel strongly advises all passengers to purchase a travel insurance policy when booking a tour. A comprehensive travel insurance policy gives peace of mind for unexpected issues or emergencies that may arise prior to or during a tour. We can assist with a no-obligation insurance quotation – ask us for a quote today, or you may opt to arrange your own travel insurance.

New Zealand Cancellation Policy
Please refer to individual tour itineraries for cancellation policy details as these do vary according to which tour you are travelling on.

 

Short Breaks & Tours ~ Important Information

Continuous Service  
When you book with Leisure Time Travel, it is a Leisure Time Consultant who co-ordinates all of your travel arrangements; as a New Zealand based tour operator we are available 24 hours a day, 7 days a week, to offer you support throughout your tour.

Coaches  
Passengers can be assured that you will be travelling in a modern luxury tour coach. They are of high quality and extremely well maintained.

Seat Changes  
Passengers rotate seats in the coach daily so that all passengers have the opportunity to enjoy forward and window seating. All passengers are expected to participate as a booking condition.

Luggage Allowances & Restrictions  
Although every effort is made to handle guests luggage carefully, we cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects due to breakage, theft, or fair wear and tear through hotel, airline and group carrier handling. Therefore, it is important for protection that passengers make certain they have adequate travel insurance to cover these eventualities.

Clothing and Packing  
Passengers will find casual clothing of all types comfortable and relaxing. Lightweight drip-dry clothing is ideal. Warmer clothing for evenings will be handy. As New Zealand can experience ‘four seasons in one day’ layering is key. Regular laundry facilities are available throughout the tour. For special dinners many guests like to dress up, but by all means be comfortable; on the remaining nights “smart casual” is suggested. We recommend that passengers pack their prescription medicines (an adequate supply to last through the journey) along with the travel documents and a change of clothing in the carry-on bag to avoid any inconvenience in the event that a flight or luggage is delayed.

Terms & Conditions

Acceptance of Terms and Conditions
If you book a tour with us and pay your deposit, you are deemed to have accepted these terms.  If you book a Leisure Time Travel tour through an agent, the agent is deemed to have accepted these terms on your behalf.  

Itineraries
This itinerary was correct at the time of printing but is subject to change without notice. This could come about due to road or weather conditions, or any changes imposed by other tour operators and carriers included in the itinerary. Such changes may occur prior to travel, or whilst on tour. You agree that we have no liability to you for changes to your itinerary. If a passenger amends their itinerary by starting or concluding the itinerary earlier or later, then it becomes their responsibility to arrange tour or flight connections as necessary.

Travel Insurance

It is a booking condition for all passengers travelling on Leisure Time Travel overseas tours to have a travel insurance policy with comprehensive cover valid for the dates of travel. We can assist with a travel insurance quotation, or you may opt to arrange your own. If you choose to arrange your own travel insurance, you must provide Leisure Time Travel with policy details prior to the balance of the tour payment being made.

 

Passports

All travellers require a current passport which must have a minimum validity of six months after the date you return from the tour to New Zealand. We will request a copy of your passport details when you make a booking.

Visas, Customs and Immigration

Compliance with any immigration, customs and/or quarantine regulations is the client’s responsibility. Leisure Time Travel cannot, under any circumstances, be held liable nor responsible if applicable rules and regulations are not observed.

Privacy Act Waiver

Travellers joining our tours automatically give consent for us to pass essential personal information to our suppliers on the tour, including full name and address, passport number, travel and contact details.

Health and Fitness
Passengers should be in good health and able to walk moderate distances to fully participate and experience the sightseeing opportunities within the enclosed itinerary.  All passengers are required to acknowledge that they are of reasonable health and are considered to be fit to travel and are not travelling contrary to any medical advice.  By acknowledging their health and fitness to participate passengers are indemnifying us from all actions, claims and demands arising out of any lack of health and fitness.  We reserve the right to remove a passenger from a tour if their health or fitness interferes with any other passenger’s experiences or the day to day running of the tour.  In this instance our normal cancellation terms and conditions will apply.  You agree that we have no liability to you for any loss, damage, costs or other effects of health problems you may encounter on your tour.

Our Responsibilities
We are responsible for booking and packaging goods and services provided by other operators such as hotels, attractions and transportation companies to create your tour. We are not responsible and have no liability to you for the terms of other operators or for any loss, damage, omission or acts, negligent or otherwise, committed by those other operators.

Your Responsibilities
You agree to behave reasonably throughout your tour and not to be a nuisance to other passengers.  You agree to comply with our reasonable requests and the requests of other operators.  You indemnify us for any liability, costs, damages or other expenses we suffer or incur as a direct or indirect consequence of your behaviour while part of your tour.

Removal from Tour
For the well-being of all passengers on your tour, we reserve the right to remove you from your tour and cancel your booking with us if you breach any of your obligations under these terms provided that, except in the case of a serious breach (as determined by us) we will give you notice of the breach and a reasonable opportunity (which will be no more than two days) to remedy the breach before exercising our cancellation right.  In the case of a serious breach, we can exclude you from your tour and cancel your booking by immediate verbal or written notice to you.  In the event of such cancellation, you will be responsible, at your cost, for arranging any accommodation, travel costs and other matters required as a direct or indirect consequence of the cancellation.

Tour Manager

Your group tour will be escorted and lead by a Tour Manager. The Tour Manager will make their best endeavours to ensure your tour is enjoyable and safe, and that the well-being and travel arrangements of the group are looked after. Leisure Time Travel will not be liable for any costs or losses arising from any advice or recommendation made by the Tour Manager, or any other representative, or decisions made by any person as a result of such statements.

Force Majeure
You agree that we have no liability to you and will not pay any compensation to you where the performance of our contractual obligations is prevented or affected by circumstances amounting to “force majeure”. In these terms, ‘force majeure’ means any event that has an impact on your Tour which we or the other operator (where relevant) could not, even with all due care, foresee or avoid.  Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, pilferage, epidemics, pandemics, forced quarantine, medical or customs regulations, riot, fire, storm, flood, explosion, compliance with any law or government restraint order, rule regulation, strikes, lock outs, or any other cause not reasonably within the control of our control.  We reserve the right to cancel, amend or reschedule your Tour during or following any force majeure and if we do so you agree that we will have no liability to you for any direct or indirect consequences of the cancellation, amendment or rescheduling.

Limitation of Liability
The Consumer Guarantees Act 1993, the Fair Trading Act 1986, and other statutes in New Zealand may impose warranties, conditions or obligations upon us which cannot by law (or which can only to a limited extent by law) be excluded. We exclude all such imposed warranties, conditions or obligations to the extent permitted by law and exclude any warranty, condition or obligation imposed or implied under common law, equity or otherwise.  Except to the extent that the law prevents us from excluding liability and as expressly provided for in these terms, we shall not be liable for any loss or damage or liability of any kind whatsoever (including consequential loss or lost profit or business) whether suffered or incurred by you or another person and whether in contract, or tort (including in negligence), or otherwise and whether such loss or damage arises directly or indirectly from Work or Goods provided by us to you.  To the extent that we are liable for any reason for any loss suffered or liability incurred by you arising from any breach of these terms or for any other reason, such liability is limited to the price of your tour.

COVID-19

It is a requirement of the tour that you will be fully vaccinated against COVID-19.
It is important to note that quarantine-free travel is subject to change at short notice, either by the New Zealand Government or the governing body of any country you may be visiting on tour. Should you be required to isolate or change your travel plans due to COVID-19, any additional costs incurred are your responsibility.
We recommend that you take out a comprehensive travel insurance policy to provide cover should your tour be disrupted due to COVID-19. Please call us if you would like a quote.

Exclusions

Tour price excludes airport departure taxes, drinks, telephone calls, gratuities, any passport or visa costs, travel insurance, items of a personal nature, optional sightseeing activities, and costs for variations made outside the group travel arrangements.

Price Amendments

Prices were correct at the time and date of printing, however Leisure Time Travel reserves the right to amend the price subject to any changes in price imposed by other tour operators and carriers included in the itinerary. Exchange rate fluctuations may result in a change to the advertised price, however, the price will not change due to currency fluctuations after full payment has been received.

Payments, Cancellations and Refunds

A non-refundable deposit is required when booking to confirm your place on a tour. Registrations will be accepted in order of receipt of deposits.
All balance payments must be received by Leisure Time Travel by the date indicated on the tour itinerary. Payments are available to be made by Cash, Direct Credit or EFTPOS only – Credit Card payments will incur a 2% surcharge. Leisure Time Travel reserves the right to amend, reschedule or cancel the tour due the result of circumstances outside the company’s control. Leisure Time Travel also reserves the right to cancel the tour due to insufficient numbers and in this instance a substitute date will be offered, or a full refund will be made available.

Cancellation fees      
These may change for each tour, please refer to the individual brochure for cancellation fees.