Booking Terms and Conditions

Concert Connection Booking Terms & Conditions

• Payments must be received within a week of booking.
• Payments for show connections are final and non-refundable.
• Bookings on show connections are transferrable, therefore if for any reason the original passenger booked can not travel it becomes his/her responsibility to find a replacement, and to notify Leisure Time Tours of any changes.

Please note….  All trips must be pre-paid. For your convenience we accept Visa and MasterCard, so you can pay for your trips over the phone or by sending in your credit card details. Thank you for your help, as this does save a lot of time and stress if everyone does this.

Short Breaks & Tours ~ Booking Terms and Conditions

Valid from 01 October 2023

Acceptance of Terms and Conditions

If you book a Packaged Tour with us and pay your deposit, you are deemed to have accepted these terms.  If you book a Leisure Time Travel tour through an agent, the agent is deemed to have accepted these terms on your behalf.   We may ask you to sign a copy of these terms when you join your Packaged Tour to provide a record of your acceptance of these terms and you agree to sign these terms on our request. 

Itineraries
The itinerary for your Packaged Tour was correct at the time of printing but is subject to change without notice. This could come about due to road or weather conditions, or any changes imposed by other tour operators and carriers included in the itinerary. Such changes may occur prior to travel, or whilst on tour. You agree that we have no liability to you for changes to your itinerary. If a passenger amends their itinerary by starting or concluding the itinerary earlier or later, then it becomes their responsibility to arrange tour or flight connections as necessary.  

*Guaranteed Twin Share Prices
Our Guaranteed Twin Share price is available for those passengers willing to share with another single traveller of the same gender. If there isn’t another passenger of the same gender to share with, we GUARANTEE our twin share price. Leisure Time Travel accepts no responsibility for the compatibility of passengers travelling under this arrangement. If someone is not compatible with the person they have been matched up with, all additional costs incurred to assist with changing their shared room type to two single rooms will be at the expense of both travellers and will be subject to availability. Acceptance of a guaranteed twin share room is subject to the individual’s medical condition being suitable for this type of accommodation arrangement.
*NOT applicable to all tours, please refer to the individual tour brochure to confirm whether this arrangement is available. 

Travel Insurance
Leisure Time Travel strongly advises all passengers to purchase a travel insurance policy when booking a tour. A comprehensive travel insurance policy gives peace of mind for unexpected issues or emergencies that may arise prior to or during a tour. We can assist with a no-obligation insurance quotation – ask us for a quote today, or you may opt to arrange your own travel insurance. 

Health and Fitness
Passengers should be in good health and able to walk moderate distances to fully participate and experience the sightseeing opportunities within the enclosed itinerary. All passengers are required to acknowledge that they are of reasonable health and are considered to be fit to travel and are not travelling contrary to any medical advice. By acknowledging their health and fitness to participate, passengers are indemnifying us from all actions, claims and demands arising out of any lack of health and fitness. We reserve the right to remove a passenger from a tour if their health or fitness interferes with any other passenger’s experiences or the day to day running of the tour. In this instance our normal cancellation terms and conditions will apply. You agree that we have no liability to you for any loss, damage, costs or other effects of health problems you may encounter on your Packaged Tour. 

Travellers Who Require Assistance  
It is a requirement of joining your Packaged Tour that you disclose to us at time of booking, any disability requiring special attention.  This includes physical disability, difficulty walking, hearing or eyesight impairment, or any neurological disorders.  Should your health circumstances change between time of booking and travel date, we require you to disclose if you now have any disability requiring special attention.    While every effort is made to accommodate such difficulties, we are not responsible in the event we are unable to do so, and are not responsible for any denial of services by third party operators including airlines, accommodation providers and tour operators.  Our concern must always be for the enjoyment and welfare of the group as a whole, and we regret that we cannot provide individual assistance to participants for walking, getting on and off motor coaches or vessels, or other personal needs. A physically and mentally able companion must accompany travellers who need such assistance. 

Seat Changes
Passengers rotate seats in the coach daily so that all passengers have the opportunity to enjoy forward and window seating. All passengers are expected to participate as a booking condition. 

Luggage
Luggage is restricted to one item of ‘checked in’ luggage and one smaller item of ‘underseat’ or hand luggage per person.  Due to limited storage capacity in the motorcoaches used on tour, each ‘check in’ luggage item should have dimensions not exceeding 30” x 20” x 12” (76x51x30cm) and weight not exceeding 50lbs (23kg).  

‘Underseat’ or hand luggage is restricted to one piece per person, not exceeding 17” x 13” x 8.7” (43x33x22cm). ‘Underseat’ or hand luggage handling is the responsibility of each guest and must be taken on and off the motorcoach by you each day of the trip. Although every effort is made to handle guests’ luggage carefully, we cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects due to breakage, theft, or fair wear and tear through hotel, airline and group carrier handling. Therefore, it is important for protection that passengers make certain they have adequate travel insurance to cover these eventualities.  

Car Parking at Leisure Time Tours Yard  
The car parking facility (“Facility”) offered for passengers is provided for the convenience of our patrons only. The use of this Facility is entirely at the risk of the vehicle owner.  Leisure Time Tours Ltd (“Company”) shall not be responsible for any loss, theft, damage, or vandalism to vehicles or their contents while parked in the Facility. The Company disclaims all liability for any accidents, injuries, or damages that may occur within the Facility, including, but not limited to, collisions between vehicles, slips, falls, or any other accidents. All vehicles parked in the Facility must be properly insured. Vehicle owners are responsible for ensuring that their insurance covers any damage or loss that may occur while their vehicle is in the Facility. By using the Facility, the vehicle owner or operator agrees to indemnify and hold harmless the Company, its employees, agents, and affiliates from any claims, liabilities, losses, costs, or expenses arising out of or in connection with the use of the Facility. The Company reserves the right to refuse entry to or eject any vehicle or individual from the Facility at its discretion. The Company does not guarantee the security or surveillance of the Facility, and patrons are encouraged to take appropriate precautions to safeguard their vehicles and possessions. The terms and conditions of this disclaimer are subject to change without notice.  

Price Amendments
Prices were correct at the time and date of printing; however, Leisure Time Travel reserves the right to amend the price subject to any changes in price imposed by other tour operators and carriers included in the itinerary or major fluctuation in the exchange rates, or increases in government or other levies. The final tour cost will be guaranteed not to change once the full and final payment has been received.  

Exclusions  
Tour price excludes airport departure taxes, drinks, telephone calls, gratuities, any passport or visa costs, travel insurance, items of a personal nature, optional sightseeing activities, and costs for variations made outside the group travel arrangements.  

Payments, Cancellations and Refunds
A non-refundable deposit is required when booking to confirm your place on a tour.   Registrations will be accepted in order of receipt of deposits. 

All balance payments must be received by Leisure Time Travel prior to the date specified as per itinerary or your booking confirmation. Payments are available to be made by Cash, Direct Credit or EFTPOS – Credit Card payments will incur an additional surcharge. Leisure Time Travel reserves the right to amend, reschedule or cancel the tour due the result of circumstances outside the company’s control. Leisure Time Travel also reserves the right to cancel the tour due to insufficient numbers and in this instance a substitute date will be offered, or a full refund will be made available.  

New Zealand Domestic Cancellation Policy
Please refer to individual tour itineraries for cancellation policy details as these do vary according to which tour you are travelling on.

Our Responsibilities
We are responsible for booking and packaging goods and services provided by other operators such as hotels, attractions, and transportation companies to create your Packaged Tour. We recommend that you familiarise yourself with the terms that will apply to those goods and services. We are not responsible and have no liability to you for the terms of other operators or for any loss, damage, omission or acts, negligent or otherwise, committed by those other operators. 

Your Responsibilities
You agree to behave reasonably throughout your Packaged Tour and not to be a nuisance to other passengers. You agree to comply with these terms and the terms that apply to any goods or services supplied to you by other operators. You also agree to comply with our reasonable requests and the requests of other operators. You indemnify us for any liability, costs, damages or other expenses we suffer or incur as a direct or indirect consequence of your behaviour while part of your Packaged Tour. 

Removal from Tour
For the wellbeing of all passengers on your Packaged Tour, we reserve the right to remove you from your Packaged Tour and cancel your booking with us if you breach any of your obligations under these terms provided that, except in the case of a serious breach (as determined by us) we will give you notice of the breach and a reasonable opportunity (which will be no more than two days) to remedy the breach before exercising our cancellation right.  In the case of a serious breach, we can exclude you from your Packaged Tour and cancel your booking by immediate verbal or written notice to you.  In the event of such cancellation, you will be responsible, at your cost, for arranging any accommodation, travel costs and other matters required as a direct or indirect consequence of the cancellation.  

Force Majeure
You agree that we have no liability to you and will not pay any compensation to you where the performance of our contractual obligations is prevented or affected by circumstances amounting to “force majeure”. In these terms, ‘force majeure’ means any event that has an impact on your Packaged Tour which we or the other operator (where relevant) could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, pilferage, epidemics, pandemics, forced quarantine, medical or customs regulations, riot, fire, storm, flood, explosion, compliance with any law or government restraint order, rule regulation, strikes, lock outs, or any other cause not reasonably within the control of our control. We reserve the right to cancel, amend or reschedule your Packaged Tour during or following any force majeure and if we do so you agree that we will have no liability to you for any direct or indirect consequences of the cancellation, amendment or rescheduling. 

Privacy Act Waiver  
Travellers joining our tours automatically give consent for us to pass essential personal information to our suppliers on the tour as necessary.   This information may include full name; address; passport number; travel details; contact details; dietary requirements and health information.  

Limitation of Liability 
The Consumer Guarantees Act 1993, the Fair Trading Act 1986, and other statutes in New Zealand may impose warranties, conditions or obligations upon us which cannot by law (or which can only to a limited extent by law) be excluded. We exclude all such imposed warranties, conditions or obligations to the extent permitted by law and exclude any warranty, condition or obligation imposed or implied under common law, equity or otherwise.  Except to the extent that the law prevents us from excluding liability and as expressly provided for in these terms, we shall not be liable for any loss or damage or liability of any kind whatsoever (including consequential loss or lost profit or business) whether suffered or incurred by you or another person and whether in contract, or tort (including in negligence), or otherwise and whether such loss or damage arises directly or indirectly from Work or Goods provided by us to you.  To the extent that we are liable for any reason for any loss suffered or liability incurred by you arising from any breach of these terms or for any other reason, such liability is limited to the price of your Packaged Tour.  

Short Breaks & Tours ~ Important Information

Continuous Service  
When you book with Leisure Time Travel, it is a Leisure Time Consultant who co-ordinates all of your travel arrangements; as a New Zealand based tour operator we are available 24 hours a day, 7 days a week, to offer you support throughout your tour.

Coaches  
Passengers can be assured that you will be travelling in a modern luxury tour coach. They are of high quality and extremely well maintained.

Seat Changes  
Passengers rotate seats in the coach daily so that all passengers have the opportunity to enjoy forward and window seating. All passengers are expected to participate as a booking condition.

Luggage Allowances & Restrictions  
Although every effort is made to handle guests luggage carefully, we cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects due to breakage, theft, or fair wear and tear through hotel, airline and group carrier handling. Therefore, it is important for protection that passengers make certain they have adequate travel insurance to cover these eventualities.

Clothing and Packing  
Passengers will find casual clothing of all types comfortable and relaxing. Lightweight drip-dry clothing is ideal. Warmer clothing for evenings will be handy. As New Zealand can experience ‘four seasons in one day’ layering is key. Regular laundry facilities are available throughout the tour. For special dinners many guests like to dress up, but by all means be comfortable; on the remaining nights “smart casual” is suggested. We recommend that passengers pack their prescription medicines (an adequate supply to last through the journey) along with the travel documents and a change of clothing in the carry-on bag to avoid any inconvenience in the event that a flight or luggage is delayed.

Terms & Conditions

Valid from 01 October 2023

Acceptance of Terms and Conditions

If you book a Packaged Tour with us and pay your deposit, you are deemed to have accepted these terms.  If you book a Leisure Time Travel tour through an agent, the agent is deemed to have accepted these terms on your behalf.   We may ask you to sign a copy of these terms when you join your Packaged Tour to provide a record of your acceptance of these terms and you agree to sign these terms on our request. 

Itineraries   
The itinerary for your Packaged Tour was correct at the time of printing but is subject to change without notice. This could come about due to road or weather conditions, or any changes imposed by other tour operators and carriers included in the itinerary. Such changes may occur prior to travel, or whilst on tour. You agree that we have no liability to you for changes to your itinerary. If a passenger amends their itinerary by starting or concluding the itinerary earlier or later, then it becomes their responsibility to arrange tour or flight connections as necessary.  

Travel Insurance  
It is a booking condition for all passengers travelling on Leisure Time Travel overseas tours to have a travel insurance policy with comprehensive cover valid for the dates of travel. We can assist with a travel insurance quotation, or you may opt to arrange your own. If you choose to arrange your own travel insurance, you must provide Leisure Time Travel with policy details prior to the balance of the tour payment being made.   

Passports   
All travellers require a current passport which must have a minimum validity of six months after the date you return from the tour to New Zealand. We will require a copy of your passport details when you make a booking.  

Visas, Customs and Immigration  
Compliance with any immigration, customs and/or quarantine regulations is the client’s responsibility. Leisure Time Travel cannot, under any circumstances, be held liable nor responsible if applicable rules and regulations are not observed. 

Vaccinations 
We strongly recommend that you consult with your doctor or travel doctor, particularly for travel to developing countries. 

Health and Fitness  
Passengers should be in good health and able to walk moderate distances to fully participate and experience the sightseeing opportunities within the enclosed itinerary.  All passengers are required to acknowledge that they are of reasonable health and are considered to be fit to travel and are not travelling contrary to any medical advice.  By acknowledging their health and fitness to participate, passengers are indemnifying us from all actions, claims and demands arising out of any lack of health and fitness.  We reserve the right to remove a passenger from a tour if their health or fitness interferes with any other passenger’s experiences or the day to day running of the tour.  In this instance our normal cancellation terms and conditions will apply.  You agree that we have no liability to you for any loss, damage, costs or other effects of health problems you may encounter on your Packaged Tour.  

Travellers Who Require Assistance  
It is a requirement of joining your Packaged Tour that you disclose to us at time of booking, any disability requiring special attention.  This includes physical disability, difficulty walking, hearing or eyesight impairment, or any neurological disorders.  Should your health circumstances change between time of booking and travel date, we require you to disclose if you now have any disability requiring special attention.    While every effort is made to accommodate such difficulties, we are not responsible in the event we are unable to do so, and are not responsible for any denial of services by third party operators including airlines, accommodation providers and tour operators.  Our concern must always be for the enjoyment and welfare of the group as a whole, and we regret that we cannot provide individual assistance to participants for walking, getting on and off motor coaches or vessels, or other personal needs. A physically and mentally able companion must accompany travellers who need such assistance. 

Seat Changes
Passengers rotate seats in the coach daily so that all passengers have the opportunity to enjoy forward and window seating. All passengers are expected to participate as a booking condition. 

Luggage   
Please refer to specific tour brochures for luggage information and restrictions.    

Although every effort is made to handle guests’ luggage carefully, we cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects due to breakage, theft, or fair wear and tear through hotel, airline and group carrier handling. Therefore, it is important for protection that passengers make certain they have adequate travel insurance to cover these eventualities.  

Car Parking at Leisure Time Tours Yard
The car parking facility (“Facility”) offered for passengers is provided for the convenience of our patrons only. The use of this Facility is entirely at the risk of the vehicle owner.  Leisure Time Tours Ltd (“Company”) shall not be responsible for any loss, theft, damage, or vandalism to vehicles or their contents while parked in the Facility. The Company disclaims all liability for any accidents, injuries, or damages that may occur within the Facility, including, but not limited to, collisions between vehicles, slips, falls, or any other accidents. All vehicles parked in the Facility must be properly insured. Vehicle owners are responsible for ensuring that their insurance covers any damage or loss that may occur while their vehicle is in the Facility. By using the Facility, the vehicle owner or operator agrees to indemnify and hold harmless the Company, its employees, agents, and affiliates from any claims, liabilities, losses, costs, or expenses arising out of or in connection with the use of the Facility. The Company reserves the right to refuse entry to or eject any vehicle or individual from the Facility at its discretion. The Company does not guarantee the security or surveillance of the Facility, and patrons are encouraged to take appropriate precautions to safeguard their vehicles and possessions. The terms and conditions of this disclaimer are subject to change without notice.  

Price Amendments   
Prices were correct at the time and date of printing; however, Leisure Time Travel reserves the right to amend the price subject to any changes in price imposed by other tour operators and carriers included in the itinerary or major fluctuation in the exchange rates, or increases in government or other levies. The final tour cost will be guaranteed not to change once the full and final payment has been received.  

Exclusions   
Tour price excludes airport departure taxes, drinks, telephone calls, gratuities, any passport or visa costs, travel insurance, items of a personal nature, optional sightseeing activities, and costs for variations made outside the group travel arrangements.     

Payments, Cancellations and Refunds     
A non-refundable deposit is required when booking to confirm your place on a tour. Registrations will be accepted in order of receipt of deposits.  
All balance payments must be received by Leisure Time Travel prior to the date specified as per itinerary or your booking confirmation. Payments are available to be made by Cash, Direct Credit or EFTPOS – Credit Card payments will incur an additional surcharge. Leisure Time Travel reserves the right to amend, reschedule or cancel the tour due the result of circumstances outside the company’s control. Leisure Time Travel also reserves the right to cancel the tour due to insufficient numbers and in this instance a substitute date will be offered, or a full refund will be made available.   

Cancellation fees
See individual tour itinerary for full details of cancellation fees applicable to each tour.   

Our Responsibilities  
We are responsible for booking and packaging goods and services provided by other operators such as hotels, attractions, and transportation companies to create your Packaged Tour. We recommend that you familiarise yourself with the terms that will apply to those goods and services. We are not responsible and have no liability to you for the terms of other operators or for any loss, damage, omission or acts, negligent or otherwise, committed by those other operators. 

Your Responsibilities  
You agree to behave reasonably throughout your Packaged Tour and not to be a nuisance to other passengers. You agree to comply with these terms and the terms that apply to any goods or services supplied to you by other operators. You also agree to comply with our reasonable requests and the requests of other operators. You indemnify us for any liability, costs, damages or other expenses we suffer or incur as a direct or indirect consequence of your behaviour while part of your Packaged Tour. 

Removal from Tour  
For the wellbeing of all passengers on your Packaged Tour, we reserve the right to remove you from your Packaged Tour and cancel your booking with us if you breach any of your obligations under these terms provided that, except in the case of a serious breach (as determined by us) we will give you notice of the breach and a reasonable opportunity (which will be no more than two days) to remedy the breach before exercising our cancellation right.  In the case of a serious breach, we can exclude you from your Packaged Tour and cancel your booking by immediate verbal or written notice to you.  In the event of such cancellation, you will be responsible, at your cost, for arranging any accommodation, travel costs and other matters required as a direct or indirect consequence of the cancellation.  

Tour Manager  
Your group Packaged Tour will be escorted and lead by a Tour Manager. The Tour Manager will make their best endeavours to ensure your tour is enjoyable and safe, and that the well-being and travel arrangements of the group are looked after. Leisure Time Travel will not be liable for any costs or losses arising from any advice or recommendation made by the Tour Manager, or any other representative, or decisions made by any person as a result of such statements.  

Force Majeure  
You agree that we have no liability to you and will not pay any compensation to you where the performance of our contractual obligations is prevented or affected by circumstances amounting to “force majeure”. In these terms, ‘force majeure’ means any event that has an impact on your Packaged Tour which we or the other operator (where relevant) could not, even with all due care, foresee or avoid.  Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, pilferage, epidemics, pandemics, forced quarantine, medical or customs regulations, riot, fire, storm, flood, explosion, compliance with any law or government restraint order, rule regulation, strikes, lock outs, or any other cause not reasonably within the control of our control.  We reserve the right to cancel, amend or reschedule your Packaged Tour during or following any force majeure and if we do so you agree that we will have no liability to you for any direct or indirect consequences of the cancellation, amendment or rescheduling. 

Privacy Act Waiver  
Travellers joining our tours automatically give consent for us to pass essential personal information to our suppliers on the tour as necessary.   This information may include full name; address; passport number; travel details; contact details; dietary requirements and health information.  

Limitation of Liability  
The Consumer Guarantees Act 1993, the Fair Trading Act 1986, and other statutes in New Zealand may impose warranties, conditions or obligations upon us which cannot by law (or which can only to a limited extent by law) be excluded. We exclude all such imposed warranties, conditions or obligations to the extent permitted by law and exclude any warranty, condition or obligation imposed or implied under common law, equity or otherwise.  Except to the extent that the law prevents us from excluding liability and as expressly provided for in these terms, we shall not be liable for any loss or damage or liability of any kind whatsoever (including consequential loss or lost profit or business) whether suffered or incurred by you or another person and whether in contract, or tort (including in negligence), or otherwise and whether such loss or damage arises directly or indirectly from Work or Goods provided by us to you.  To the extent that we are liable for any reason for any loss suffered or liability incurred by you arising from any breach of these terms or for any other reason, such liability is limited to the price of your Packaged Tour.