Booking Terms and Conditions
Please take the time to read the Booking Terms & Conditions, and the Important Information below for the product/tour type that you are going to book.
Day Trip – Booking Terms & Conditions
Please note…. All trips must be pre-paid.
For your convenience we accept Visa and MasterCard, so you can pay for your trips over the phone or by sending in your credit card details. Thank you for your help, as this does save a lot of time and stress if everyone does this. The office phone number for bookings is: 07 847 8258. Please remember that the office is only open Monday to Friday. 9:00am – 4:30pm for Travel Club bookings.
Day Trip Payments & Refund Schedule
• 7+ days prior to trip – a $5.00 processing fee is deducted from payment
• 6 days – 48 hours prior to trip – 50% refund.
• Less than 48 hours prior to trip – no refund.
Day Trips – Important Information
Departure Times for Day Trips
Please note that all departure times listed in the newsletters are guidelines only and are subject to change. Please call the office a couple of days prior to the tour to receive the confirmed time.
Departures from Yard
If you are departing from our coach yard on a day trip, please do not arrive more than 20 minutes prior to the departure time. The drivers need this time to prepare the coach for the day’s outing.
Home Collections for Day Trips
This service is only available to members who have no other way of getting to a collection point and is subject to availability. This will be $10.00 per person for the return trip. There is a collection available at the Hamilton Transport Centre so if you live on a local bus route we are able to collect you from the Transport Centre at no extra cost.
Pick Up Points & Departure Times for Day Trips
All of our day trips have collection points located around Hamilton City. We endeavour to collect people as quickly as possible therefore base the collection points on the direction that we are travelling. Please ensure you are at the pick up point 10 minutes prior to the departure time of the coach. If you’re late, all other people we are collecting will be inconvenienced by your lateness as they will be standing at their collection point waiting for the coach.
For us to stay in touch with you in between newsletters, please let the office know your email address. If you are on our email database, you will receive updates of new tours and concert connections as they are released, as well as promotions and competitions that run throughout the year.
Mobile Phone Numbers
If you have a cell phone, please register your number with the office. This is always useful for the driver to be able to contact you if for any reason the coach has been held up or if it is running early. This is most important for members who are living outside of Hamilton but we would appreciate anyone with a cell phone to update.
Remember your cup and name badge
On most day trips we have a cuppa & biscuits along the way to get to know each other better. This is a complimentary service and is weather dependent. Please remember to wear your name badge as this not only helps people to get to know you but assists with our bookings when we have admissions to pay. If you do not have a name badge please let the office know.
Concert Connection Booking Terms & Conditions
- Payments must be received within a week of booking.
- Payments for show connections are final and non-refundable.
- Bookings on show connections are transferrable, therefore if for any reason the original passenger booked can not travel it becomes his/her responsibility to find a replacement, and to notify Leisure Time Tours of any changes.
Please note…. All trips must be pre-paid. For your convenience we accept Visa and MasterCard, so you can pay for your trips over the phone or by sending in your credit card details. Thank you for your help, as this does save a lot of time and stress if everyone does this.
Short Breaks & Tours ~ Booking Terms and Conditions
It is understood by Leisure Time Tours that the terms and conditions of travel are accepted by the passenger when the required deposit has been paid.
A deposit per person is required on booking to confirm the seat at the time of booking. All balance payments must be received by the agent no later than 45 days prior to tour commencement.
Amendments, Cancellations and Refunds
Leisure Time Tours reserves the right to amend or reschedule the tour due to the result of circumstances outside the company’s control. Leisure Time Tours also reserves the right to cancel the tour due to insufficient numbers and in this instance a substitute date will be offered or a full refund will be made available.
Tours within New Zealand Cancellation Fees:
• 42+ days prior to travel loss of non-refundable deposit
• 31-41 days prior to travel – loss of 50% of your full tour payment
• 30 days or less prior to travel – loss of 100% of your full tour payment
• No Refunds on any unused portions of itinerary
Tours with an International Airfare Component Cancellation Fees:
• 90+ days prior to travel loss of non-refundable deposit
• 60-89 days prior to travel – loss of 60% of your full tour payment
• 31-59 days prior to travel – loss of 85% of your full tour payment
• 30 days or less prior to travel – loss of 100% of your full tour payment
• No Refunds on any unused portions of itinerary
Leisure Time Tours strongly advises all passengers to purchase a travel insurance policy. An important part of planning the holiday is to purchase a comprehensive travel insurance policy as it may prevent passengers from spending extra money in case of an emergency and will help passengers feel protected during the holiday.
Prices were correct at the time and date of printing, however Leisure Time Tours reserves the right to amend the price subject to any changes in price imposed by other tour operators and carriers included in the itinerary or major fluctuation in the exchange rates, or increases in government or other levies. The final tour cost will be guaranteed not to change once the full and final payment has been received. Tour Price excludes drinks, telephone calls, travel insurance and items of a personal nature.
Itineraries were correct at the time of printing, but are subject to change without notice. This could come about due to road or weather conditions, or any changes imposed by other tour operators and carriers included in the itinerary. If a passenger amends their itinerary by starting or concluding the itinerary earlier or later or during an itinerary then it becomes their responsibility to arrange tour or flight connections as necessary.
Leisure Time Tours does not operate the attractions mentioned in our optional touring brochure, therefore will not be responsible for any injury, actions, loss, damage or acts of negligence committed by the operators mentioned in this brochure arising from these attractions.
Passengers may opt for a guaranteed single room by paying the single supplement. Our Guaranteed Twin Share price is available on all our New Zealand escorted tours for those passengers willing to share with another single traveller of the same gender. If there isn’t another passenger of the same gender to share with we guarantee our twin share price. Leisure Times Tours accepts no responsibility for the compatibility of passengers travelling under this arrangement. If someone is not compatible with the person they have been matched up with, all additional costs incurred to assist with changing their room type to a guaranteed single room will be at the traveller’s expense and will be subject to availability. Acceptance of a guaranteed twin share basis is subject to the individual’s medical condition being suitable for this type of arrangement. For single passengers travelling on our off shore tours, passengers may wish to travel in a twin room with another passenger of the same gender then smoking is not permitted in their room. If someone is not compatible with the person they have been matched up with, all additional costs incurred to assist with changing the room type to a guaranteed single room will be at the passenger’s expense and will be subject to availability. Acceptance of a twin share basis is subject to the individual’s medical condition being suitable for this type of arrangement.
Health and Fitness
Passengers should be in good health and able to walk moderate distances to fully appreciate all of the sightseeing opportunities in the itinerary. By paying the deposit passengers acknowledge that you are of reasonable health and are considered to be fit to travel, and are not travelling contrary to medical advice. Leisure Time Tours reserves the right to cancel a booking or to remove a passenger from a tour if their health or fitness interferes with any other passenger’s experiences or the day to day running of the tour. Passenger’s bringing a quantity of medication with them are advised to carry a doctor’s certificate to avoid possible problems with customs officials. Doctor’s prescriptions are needed to obtain certain drugs in both Australia and New Zealand.
Short Breaks & Tours ~ Important Information
When you book with Leisure Time Tours, it is a Leisure Time Tours Consultant who co-ordinates all of your travel; as a New Zealand based tour operator we are available 24 hours a day 7 days a week to offer you support throughout your tour.
Passengers can be assured that you will be travelling in a modern luxury tour coach. They are of high quality and extremely well maintained.
Passengers rotate seats in the coach daily so that all passengers have the opportunity to enjoy forward and window seating. All passengers are expected to participate as a booking condition.
Every passenger receives a complimentary travel kit including a travel bag, travel wallet, NZ map, luggage labels and a name tag. We also provide roadside morning teas from the coach when possible, offering passengers the opportunity to mix and mingle. Our tours now offer Travel Club Member prices, so if you wish to qualify for the member prices, ask about joining our Travel Club today!
Free door to door collection
Leisure Time Tours offers a free home collection and drop off service from selected areas. Our complimentary collections are based on your individual postal code, and if you are outside of these areas.
New Zealand Airport Transfers
New Zealand airport transfers are included on all of our Tours. If however passengers have made pre/post tour arrangements outside of the itinerary then transfers are not included.
Luggage Allowances & Restrictions
Although every effort is made to handle guests luggage carefully, we cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects due to breakage, theft, or fair wear and tear through hotel, airline and group carrier handling. Therefore, it is important for protection that passengers make certain they have adequate travel insurance to cover these eventualities.
Each passenger will receive a complimentary Leisure Time Tours Travel Kit. This will include a Travel Bag for carry on baggage. Please note that this bag and contents must not weigh more than 7kgs (15lbs). Within the travel wallet passengers will find luggage labels and a name bar. Please ensure that the luggage is properly identified with these luggage labels. We encourage passengers to wear their name bar at all times on tour as it enables airlines and tourist operators to identify that passengers are part of our group. It is also much easier for other passengers to identify and to get to know each other.
Due to space limitations aboard the motor coaches and the on-tour flights used in New Zealand, each passenger is permitted only one average-sized piece of checked baggage weighing a maximum of 20kg (44lbs), plus their carry on luggage in the Leisure Time Tours Travel Bag provided.
Clothing and Packing
Passengers will find casual clothing of all types comfortable and relaxing. Lightweight drip-dry clothing is ideal. Warmer clothing for evenings will be handy. As New Zealand can experience ‘four seasons in one day’ layering is key. Regular laundry facilities are available throughout the tour. For special dinners many guests like to dress up, but by all means be comfortable; on the remaining nights “smart casual” is suggested. We recommend that passengers pack their prescription medicines (an adequate supply to last through the journey) along with the travel documents and a change of clothing in the carry-on bag to avoid any inconvenience in the event that a flight or luggage is delayed.
Small Group Tours ~ Booking Terms and Conditions
Acceptance of Terms and Conditions
If you book a Tour Package with us and you pay the required deposit, you are deemed to have accepted these booking terms and conditions. If you have booked your Tour Package through an agent, then the agent is deemed to have accepted these booking terms and conditions on your behalf.
A deposit must be paid to your agent within 7 days of confirming your booking. All balance payments must be received no later than 60 days prior to the commencement of your Tour Package.
By making a booking with us and paying your deposit you agree to pay us the full price for your Tour Package. In the event that you have to cancel your booking the following cancellation fees will apply:
- 60+ days prior to tour commencement, a loss of deposit plus any applicable airline cancellation fees.
- 31-59 days prior to tour commencement receives a 50% refund.
- 30 days or less prior to tour commencement receives no refund.
- No Refunds on any unused portions of itinerary.
Can you change your itinerary?
You may change your itinerary by advising us of the change you wish to make. If you change your itinerary it will be your responsibility to arrange tour or flight connections as necessary. Our standard cancellation policy will apply and we will not have any responsibilities to you except to provide the services provided for in your Tour Package.
We strongly recommend that you purchase a travel insurance policy to cover you during your Tour Package. Obtaining good travel insurance is an important part of planning your holiday. A comprehensive travel insurance policy may protect you from spending extra money in the event of an emergency, health problems or unforeseen changes to your Tour Package.
Although our prices were correct at the time and date of printing, we reserve the right to amend the price of your Tour Package if there are any changes in price imposed by other operators, increases in government taxes or other levies or major fluctuations in exchange rates. We consider anything over 4% a major fluctuation, and in this instance, we will absorb up to the first 4% before surcharging. Amounts in excess of 4% will be surcharged to you at the time of your final payment. We guarantee that the final price of your Tour Package will not change once we have received the final payment required for your Tour Package. If you pay your final payment to an agent, our price guarantee will not apply until we receive that payment from your agent. Please note that the price of your Tour Package excludes drinks, telephone calls, travel insurance and items of a personal nature.
The itinerary for your Tour Package was correct at the time of printing, but it is subject to change without notice. Your itinerary could change due to road or weather conditions, changes imposed by other tour operators or a range of other factors outside our control. You agree that we have no liability to you for changes to your itinerary.
We reserve the right to cancel, amend or reschedule your Tour Package during or following any force majeure and if we do, you agree that we will have no liability to you for any direct or indirect consequences of the cancellation, amendment or rescheduling where the performance of our contractual obligations is prevented or affected by circumstances amounting to “force majeure”. In these terms, ‘force majeure’ means any event that has an impact on your Tour Package which we or the other operator (where relevant) could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
We are responsible for booking and packaging goods and services provided by other operators (“other operators”) such as hotels, attractions and transportation companies to create your Tour Package. We recommend that you familiarise yourself with the terms that will apply to those goods and services. We are not responsible and have no liability to you for the terms of other operators or for any loss, damage, omission or acts, negligent or otherwise, committed by those other operators.
Please be aware that smoking is not permitted in any premises licenced to sell alcohol in New Zealand (bars, restaurants, cafes, casinos, etc) . You cannot smoke in your hotel rooms or any of our vehicles.
All our Tour Packages are based on twin/double share occupancy. However if you are a single passenger you are most welcome to join us by paying the single supplement cost.
Health and Fitness
You should be in good health and able to walk moderate distances to fully appreciate all of the sightseeing opportunities in your Tour Package. By paying your deposit you confirm that you are of reasonable health, are fit to travel, and are not travelling contrary to medical advice. We reserve the right to cancel your booking or to remove you from a tour if your health or fitness interferes with any other passenger’s experiences or the day to day running of the tour. If you will be bringing medication with you, we recommend that you carry a doctor’s certificate in relation to that medication to avoid possible problems with customs officials and that you investigate whether you will be able to bring your medication into New Zealand. Doctor’s prescriptions are needed to obtain certain drugs in both Australia and New Zealand. You agree that we have no liability to you for any loss, damage, costs or other effects of health problems you may encounter on your Tour Package.
Customs, Immigration and New Zealand Law
It is your responsibility to comply with any New Zealand immigration, customs and/or quarantine regulations when entering New Zealand and to comply with New Zealand when in the country. We will not, under any circumstances, have any liability or responsibility to you if you do not comply with any customs and immigration rules and regulations or if you fail to comply with any laws during your Tour Package. For example, if your failure to comply with immigration requirements means that you cannot enter New Zealand and commence your Tour Package, you will not be entitled to any refund or any other payment from us and our standard cancellation policy will apply.