Northland & Coromandel Combo Tour
Wednesday 7 April – Saturday 17 April 2021 (11 days)
Explore Northland and the Coromandel Peninsula. This tour gives you the opportunity to view the spectacular coastlines of the Northland beaches, the historical sites of Kerikeri and Russell, and natural wonders including forests, glowworm caves and waterfalls. In the Coromandel Peninsula we enjoy more golden beaches, including Hot Water Beach along with coastal villages and pleasant walks.
Day 1 Wednesday 7 April 2021
HAMILTON TO DARGAVILLE (D)
Departing Hamilton today we commence our travel north towards Auckland. We travel across the Auckland Harbour Bridge and past the lovely Pacific Coast beaches of Orewa and Waiwera. Continue through picturesque farmlands to Matakohe for a visit to the excellent Timber Museum. This award winning Museum records the timber milling and gum digging pioneering days of the Northland region. Afterwards we travel to Dargaville where we will stop overnight. Dinner tonight will be at a local restaurant in town.
Accommodation: Hobson’s Choice Motel, Dargaville
Day 2 Thursday 8 April 2021
DARGAVILLE TO HOKIANGA (BD)
Continuing our journey north we travel up Northland’s west coast skirting Kaipara Harbour and following the Kaihu River to Kai Iwi Lakes and the primeval forest of Waipoua, which translates as ‘water falling at night’. We will arrive at our overnight accommodation on the Hokianga Harbour in the early afternoon. There will be time for you to relax and enjoy the magnificent views of the harbour and sand dunes before we have an early dinner at the hotel. This evening we will be collected from the hotel foyer for a 90 minute night tour into the Waipoua Forest to visit one of the oldest and largest known kauri trees in the world, Tane Mahuta (The lord of the forest). Let the night noises, foreign environment, time, local Maori guides and ecological and cultural interpretation (Maori story, song and instruments) awaken your spiritual senses.
Accommodation: Copthorne Hotel & Resort Hokianga
Day 3 Friday 9 April 2021
HOKIANGA – KERIKERI – TAIPA (BD)
After a leisurely start this morning we commence our travel to the eastern coast of Northland. Our first stop for the day will be Kerikeri, a town with a rich and colourful history. While here we enjoy a guided tour of the Stone Store and Kemp House (Kerikeri Mission House). The iconic Stone Store stands at the edge of the Kerikeri inlet, offering a unique shopping experience with an interactive story space upstairs. See how the early settlers lived and learn about the building’s many lives as a trading post, library, barracks, school and general store. Built in 1822, Kemp House is the country’s oldest surviving building, surrounded by English-style cottage garden and orchards. Hear the story of the first missionary families and see their personal items and furniture preserved over the years. We’ll stop in Kerikeri for you to purchase your lunch before visiting Makana Confectionery, where you are able to sample their delicious hand made chocolates. Continuing north we travel to the beautiful Doubtless Bay where we will stay for the next two nights. Dinner tonight will be at the hotel.
Accommodation: Ramada Reia Taipa Beach, Taipa - 2 nights
Day 4 Saturday 10 April 2021
CAPE REINGA DAY TRIP (BLD)
This morning we will board a Great Sights coach and visit the most northern point of New Zealand – Cape Reinga (Te Rerenga Wairua). On this full day tour by coach, uncover the wild beauty of this vast and untouched region that is rich in Māori culture and tradition. Enjoy a taste of New Zealand's varying and beautiful landscape: the rolling hills of Northland's rural countryside, breath-taking coastal views and native forest. We drive along the sand on Ninety Mile Beach as the waves crash beside the custom-built coach. Feel the sand between your toes as we help the driver guide dig for shellfish (conditions permitting). Our off-road journey continues up Te Paki Stream, stopping at the massive sand dunes where you can experience the thrills and spills of sand-boarding. Clambering up and surfing down the dunes (if you dare!) is sure to get your heart pumping. We also visit the Puketi Kauri Forest and get up close to ancient and majestic giant kauri trees and native bush. Stroll along an elevated walkway as these graceful giants surround you and learn about conservation efforts to preserve the forest today. The highlight of the trip is visiting Cape Reinga where we hear the stories of this significant site where, according to Māori legend, spirits depart on their journey home to Hawaiki. Enjoy spectacular panoramic views, visit the iconic lighthouse, and see the point where the Tasman Sea and the mighty Pacific Ocean come crashing together. During our Cape Reinga tour we enjoy a delicious fresh fish and chips lunch! A vegetarian option is available. Dinner tonight will be at the hotel.
Day 5 Sunday 11 April 2021
TAIPA TO WHANGAREI (BD)
Departing Taipa this morning we travel south into the heart of the Bay of Islands – Paihia. Here we will enjoy some leisure time in Paihia. We then travel to Kawiti Caves where we enjoy a guided tour. Our 30 minute guided tour will follow a wooden boardwalk through a 200 metre limestone cave system. Once inside, we will see thousands of glow worms spread across the ceiling surrounded by breath taking stalactites and stalagmites. As you enjoy the galaxies of glow worms above, our friendly guide will explain the life cycle of the New Zealand Glow worm (Arachnocampa Luminosa) and the intricate webs used to catch their prey. We’ll even get close enough to see the actual body of the glow worm and its stunning blue/green tail light, before you make the return bushwalk through a natural corridor of karst rock formations and pristine rainforest. Continuing our journey we travel to Whangarei, where on arrival we will stop at Whangarei Falls, a 26m high waterfall surrounded by park and native New Zealand bush. We then proceed to check into our accommodation for the evening. Dinner tonight will be at our hotel.
Accommodation: Distinction Whangarei
Day 6 Monday 12 April 2021
WHANGAREI TO HAMILTON (B)
Today we commence our journey to Hamilton. We travel on the road less travelled via Kumeu, a town which offers a refreshing blend of boutique wineries, orchards and rolling green farmland. We will stop here for you to purchase your lunch and browse their variety of boutique shops. Departing Kumeu, we travel along the South Western Motorway and through the Waterview Tunnel (touted as the biggest change to Auckland's roading network since the opening of the Harbour Bridge in 1959) before arriving in Hamilton in the late afternoon. The remainder of the day is at leisure. Dinner tonight is at your leisure to explore the local restaurant scene.
Accommodation: Novotel Tainui Hotel, Hamilton
Day 7 Tuesday 13 April 2021
HAMILTON TO COROMANDEL TOWN (BD)
Today we travel north along the Thames Coast Highway to Coromandel Town. Formerly a gold-mining and timber town, Coromandel is now a haven for artists, craftspeople and conservationists. From Coromandel Town, we travel the short distance to Driving Creek Railway. Enjoy a scenic ride in this open sided Driving Creek Railway train on its 3km narrow gauge track with 3 tunnels, 2 spirals, 5 reversing points and 6 viaducts originally constructed to retrieve clay for the local potter Barry Brickell. It now provides a wonderful ride through the thick regenerating Coromandel bush with a fantastic view at the mountain top terminus (The Eyefull Tower!). The remainder of the afternoon is at leisure. Tonight we will reconvene as a group and enjoy dinner at a local restaurant in town.
Accommodation: Anchor Lodge, Coromandel Town
Day 8 Wednesday 14 April 2021
COROMANDEL TOWN TO WHITIANGA (BD)
Departing our motel this morning, we’ll enjoy a scenic drive to Whitianga. Our first stop will be the small coastal settlement of Matarangi. Matarangi is the secluded sand spit that forms the northern edge of the Whangapoua Harbour. There will be time to stretch legs for those who want to stroll along the beach, bring your togs and enjoy a swim, or you can just sit back and soak in the lovely ocean views. We’ll also include our lunch stop here. We continue our journey to Whitianga via the small settlement of Kuaotunu. On arrival in Whitianga, there will be the option of walking along the shores of Buffalo Beach into the town centre. For those not wishing to walk along the beach, your driver will take you into the town centre. The remainder of the afternoon is at leisure. You may wish to soak up the underground thermal minerals at The Lost Spring (additional cost). Tonight we will reconvene in town for a group dinner at a local restaurant.
Accommodation: Admiralty Lodge, Whitianga – 2 nights
Day 9 Thursday 15 April 2021
CATHEDRAL COVE AND HOT WATER BEACH (BD)
This morning we travel by coach to Hahei, which is where we can access the world-famous stunning scenery at Cathedral Cove. Accessible only on foot or boat, famous Cathedral Cove is one of the “must visit” sites on The Coromandel. Today you have the option of walking (45 mins to 1 hour walk one way, 2.5km) This coastal walk takes you past quintessential Coromandel scenery of pohutukawa trees and white sandy beaches. As well as Cathedral Cove itself, there are many beautiful places to explore along the way including Gemstone Bay and Stingray Bay. For those who do not wish to walk, we will ride the Cathedral Cove Water Taxi to Cathedral Cove. We will travel back to Hahei as a group onboard the water taxi (subject to the water taxi operating). On arrival back in Hahei we will have time to purchase lunch in the village before travelling to Hot Water Beach. Tides permitting, time will be available here for those wanting to bathe your feet in the warm water. We then travel to Cooks Beach where you have the option of catching the short ferry ride back to Whitianga and walking back to our accommodation or you can travel back via coach with the driver. The remainder of the afternoon is at leisure. Tonight we’ll enjoy a group dinner at a local restaurant.
Day 10 Friday 16 April 2021
WHITIANGA TO WHANGAMATA (BD)
Today we depart Whitianga and travel south along the Pacific Coast Highway to Tairua, one of the best kept secrets of the Coromandel. Here we will have time to browse the village, which offers a charming taste of the laid-back coastal lifestyle with a nice mix of boutique shops. We then travel the short distance to the settlement of Pauanui. Pauanui is a purpose-built holiday community, which lies across the harbour from Tairua. It features Pauanui Waterways, the country’s first canal housing development. We will take a drive around the village before stopping for lunch (own cost) in the village centre. After lunch we continue driving along the Pacific Coast Highway to the popular beach resort of Whangamata. Famous for its unique combination of beach and rainforest, Whangamata's amazing ocean beach provides some of the best surfing breaks, yet safest swimming in the country. We will have time available here for an afternoon cuppa along the beachfront, before having time to browse through the local shops. From here we check into our accommodation for the evening. Dinner tonight will be at the Whangamata RSA.
Accommodation: Palm Pacific Motel & Resort, Whangamata
Day 11 Saturday 17 April 2021
WHANGAMATA TO HOME CITIES (B)
Today we’ll travel to Waihi Beach to enjoy a lovely walk to Orokawa Bay. It’ll take us around 45 minutes to walk through the lush dense bush and descend down into Orokawa Bay. Enjoy the sounds of birdlife as we pass by towering pohutukawa trees, kauri, puriri and native nikau palm trees. There will be stunning views of the coastline and Pacific Ocean during this walk, including a bird’s eye view over Waihi Beach. This is an easy to moderate walk but it is hilly so wear sturdy walking shoes. A stunning beach awaits our arrival at Orokawa Bay. Fringed with pohutukawa trees and clear blue waves rolling ashore, this is a great spot for a picnic. This is approximately a 2.7km walk (tide dependent). After our walk we’ll visit one of the local cafes for you to purchase your lunch. For those not wishing to do the walk, there will be some time to sit back and enjoy the views of Waihi Beach, and then your driver will transfer you into the town centre to explore the shops and purchase lunch. Departing Waihi Beach we travel to back to Hamilton.
Hobson's Choice Motel, Dargaville
Just 400 m from the Northern Wairoa River, Hobson's Choice Motel offers studios and apartments with a kitchenette and outdoor patio. Surrounded by sub-tropical gardens, it has an outdoor swimming pool. Guests enjoy free WiFi and free parking.
Copthorne Hotel & Resort Hokianga
With beachfront rooms and a minute's stroll from the shore and surrounded by natural beauty, Copthorne Hotel & Resort Hokianga is an escape from the hustle and bustle of city life just 3 hours north of Auckland.
Ramada Reia Taipa Resort
Offering a stunning, absolute beachfront location, Ramada Resort by Wyndham Reia Taipa Beach features free WiFi and a swimming pool with a hot tub. Guests can enjoy the tennis court and BBQ areas. All accommodation feature a patio, a sofa and a flat-screen TV with satellite channels. Some apartments include a separate lounge area, dining setting, and a fully equipped kitchen. You can and enjoy all day outdoor dining with local food and wine at the on-site restaurant and bar, an idyllic place to relax with a drink and enjoy the spectacular ocean views.
Distinction Whangarei Hotel & Conference Centre is perfectly suited to both business and leisure travellers. Conveniently located opposite the stunning Whangarei Town Basin and a few minutes walk from the Whangarei city centre as well as some of Whangarei's most tranquil bush walks and gardens. The majestic Bay of Islands is less than one hour's drive from the hotel. All comfortable guest rooms and suites are air-conditioned and offer SKY TV channels and FREE unlimited WiFi.
Novotel Tainui Hamilton
Novotel Tainui Hamilton is situated in the heart of the city and offers guests easy access to shopping, dining and entertainment outlets. Guests can relax with a stroll along the river, or enjoy a fun afternoon in one of the many parks surrounding the hotel. All accommodation offers a desk, wardrobe and ironing facilities. Each also includes a small refrigerator and tea/coffee making facilities.
Anchor Lodge Motel Coromandel is conveniently located just 400 meters from Coromandel town centre. Whether you are travelling for business or leisure, you will enjoy being situated only minutes away from many of the unique Coromandel attractions, bars and restaurants. Anchor Lodge offers a range of quality Coromandel accommodation including harbour view suites, spa suites, two bedroom family units and spacious luxury family spa apartments. All 25 rooms are meticulously serviced daily.
The Admiralty Lodge Motel offers beachfront top floor studios and ground level apartments in Whitianga that offer free Wi-Fi and panoramic views of Mercury Bay and Buffalo Beach. Each apartment features a lounge area with a 50-inch Smart TV and leather furniture. All have a fully equipped kitchen with a dishwasher and a microwave oven. Some apartments also offer a spa bath.
Palm Pacific Resort Whangamata
Just 8 minutes’ walk from Whangamata, Palm Pacific Resort & boasts an outdoor , a and a . It offers accommodation with free WiFi and a private patio overlooking the gardens. All accommodation has a kitchenette with a stovetop, a microwave and a refrigerator. Each type has a seating area with a flat-screen TV and a DVD player. The private bathroom includes a hairdryer and free toiletries.
- Door to door home collection & drop off service available from select areas - further information available here
- 5 nights accommodation with private en suite
- Touring in modern air conditioned tour coach
- 10 breakfasts, 1 lunch and 9 dinners included
- Admission to Matakohe Kauri Museum
- 90 minute night tour of Waipoua Forest
- Guided tour of Kerikeri Stone Store
- Admission to Kemp House Kerikeri
- Cape Reinga Day Tour
- Guided tour of Kawiti Caves
- Admission to Driving Creek Railway
- Cathedral Cove
- Water Taxi from Cathedral Cove back to Hahei
- Hot Water Beach
- Walk from Waihi to Orokawa Bay
Tour Payments Per Person ($NZD)
|Club Member Guaranteed Share Twin Cost:||$4,085.00|
|Non Member Guaranteed Share Twin Cost:||$4,135.00|
|Non-refundable deposit due at time of booking||$200.00|
Full balance of tour payment due by Wednesday 24 February 2021
Book and pay in full by Tuesday 8 December 2020 and receive a $150 discount per person!
Are door to door collections included on this tour? YES
Yes. Leisure Time Tours offers a free home collection and drop off service from selected Hamilton, Tauranga, Rotorua and most Auckland City areas. Our complimentary collections are based on your individual post code, other home collection locations available at an additional cost. Alternatively you may wish to meet us at our Hamilton depot in which case you can park your car in our secure yard free of charge for the duration of your holiday. For all tours that have a flight component, we can also offer door to door collections from Wellington, Christchurch and Dunedin city areas.
Is the Guaranteed twin Share Price available on this tour? YES
Yes. Our Guaranteed Twin Share price is available for those passengers willing to share with another single traveller of the same gender. If there isn’t another passenger of the same gender to share with we GUARANTEE our twin share price. Leisure Times Tours accepts no responsibility for the compatibility of passengers travelling under this arrangement. If someone is not compatible with the person they have been matched up with, all additional costs incurred to assist with changing their shared room type to two single rooms will be at the expense of both travellers and will be subject to availability. Acceptance of a guaranteed twin share room is subject to the individual’s medical condition being suitable for this type of arrangement.
Please note that the guaranteed twin share pricing is not available to pre & post tour accommodation arrangements.
What fitness level is required for this tour? EASY LEVEL
To ensure that you select the right tour for you, we’ve developed a very clear set of fitness recommendations for our tours. These physical ratings clearly explain how much physical exertion is required to participate on each tour.
Level 1 – Easy
- Relaxed paced tour
- Be able to participate in guided or unguided small walking tours at a relaxed pace.
- Walk on mostly level ground
- Tackle an occasional flight of stairs
- Occasionally need to stand for up to 10 minutes
- Able to get on and off transportation unaided
Level 2 – Moderate
- Be able to participate in walking tours with time to rest at least every 10 minutes
- Stand for 15 minutes without needing to sit down
- Tackle a flight of stairs or incline
- Able to get on and off transportation unaided
- Walk confidently on bush tracks
Level 3 – Active
- Participate in walking tours without having to rest for up to 20 minutes
- Walk up an incline equal to a flight of stairs without stopping
- Stand for 30 minutes without needing to sit down
- Walk over uneven ground and walk through soft sand
- Able to get on and off transportation unaided
Is this tour a guaranteed departure? NO
This tour will be guaranteed once there are 10 passengers booked on the tour.
Can you assist with pre & post tour accommodation? YES
Yes we can. Should you wish to arrive earlier or stay longer we can book in some pre and post tour accommodation for you. Please ask at the time of booking if you require this.
Will there be a daily seat rotation on this tour? YES
Passengers rotate seats in the coach daily so that all passengers have the opportunity to enjoy forward and window seating. All passengers are expected to participate as a booking condition.
Are roadside morning teas included on this tour? YES
Yes. A point of difference is that wherever possible we offer our passengers roadside refreshments served from the coach. This gives all passengers the chance to mix and mingle over a hot cuppa allowing us to share our experiences as we journey together.
Do I need travel insurance?
Leisure Time Tours strongly advises all passengers to purchase a travel insurance policy. A comprehensive travel insurance policy may prevent you from spending extra money in case of an emergency and will help you feel protected during your holiday. We are agents for Cover More Travel Insurance. Ask us for a no obligation insurance quote today.
How much luggage can I bring?
Luggage is restricted to one suitcase and one small item of hand luggage per person. Baggage handling of one suitcase per person, at each hotel, is included in the trip price. Carry-on/hand luggage handling is the responsibility of each guest and all personal items must be taken off the coach by you each day of the trip.
What clothing should I pack?
When on tour, dress is generally relaxed and casual with an informal dress standard on most occasions. Casual wear is recommended for travelling with something a little more formal for evening dining. If taking part in outdoor activities, make sure you have a waterproof coat, comfortable footwear and dress in layers to help you adjust to any sudden changes in climate. Be prepared for New Zealand’s powerful sun, even on cold windy days, bringing a hat, sunglasses and sunscreen.
Booking Terms & Conditions
Terms & Conditions….
(Applicable for New Zealand Tours from 01 May 2020 - 30 September 2021)
Acceptance of Terms and Conditions
If you book a Packaged Tour with us and pay your deposit, you are deemed to have accepted these terms. If you booked your Packaged Tour with us through an agent, the agent is deemed to have accepted these terms on your behalf. We may ask you to sign a copy of these terms when you join your Packaged Tour to provide a record of your acceptance of these terms and you agree to sign these terms on our request.
The itinerary for your Packaged Tour was correct at the time of printing, but it is subject to change without notice. Your itinerary could change due to road or weather conditions, changes imposed by other tour operators or a range of other factors outside our control. You agree that we have no liability to you for changes to your itinerary.
Prices were correct at the time and date of printing, however Leisure Time Tours reserves the right to amend the price subject to any changes in price imposed by other tour operators and carriers included in the itinerary or major fluctuation in the exchange rates, or increases in government or other levies. The final tour cost will be guaranteed not to change once the full and final payment has been received. Tour Price excludes drinks, telephone calls, travel insurance and items of a personal nature. Leisure Time Tours also reserves the right to cancel the tour due to low numbers and in this instance a full refund will be provided.
*Guaranteed Twin Share Prices
Our Guaranteed Twin Share price is available for those passengers willing to share with another single traveller of the same gender. If there isn’t another passenger of the same gender to share with we GUARANTEE our twin share price. Leisure Times Tours accepts no responsibility for the compatibility of passengers travelling under this arrangement. If someone is not compatible with the person they have been matched up with, all additional costs incurred to assist with changing their shared room type to two single rooms will be at the expense of both travellers and will be subject to availability. Acceptance of a guaranteed twin share room is subject to the individual’s medical condition being suitable for this type of arrangement.
Health and Fitness
Passengers should be in good health and able to walk moderate distances to fully participate and experience the sightseeing opportunities within the enclosed itinerary. All passengers are required to acknowledge that they are of reasonable health and are considered to be fit to travel and are not travelling contrary to any medical advice. By acknowledging their health and fitness to participate passengers are indemnifying us from all actions, claims and demands arising out of any lack of health and fitness. We reserve the right to remove a passenger from a tour if their health or fitness interferes with any other passenger’s experiences or the day to day running of the tour. In this instance our normal cancellation terms and conditions will apply. You agree that we have no liability to you for any loss, damage, costs or other effects of health problems you may encounter on your Packaged Tour.
Health and Safety Information Including COVID-19
For the health and safety of all passengers on tour any illness (such as fever, coughing or difficulty breathing) will not be accepted onboard the coach unless they can provide us with a negative Covid19 test result received within the past 72 hours. Should any passenger start to feel unwell on arrival or while on tour, they must immediately advise their tour manager and contact Healthline then visit a medical practitioner/medical centre/hospital. To return to the tour the passenger must be deemed fit and well to participate fully on a coach tour, obtaining and providing us with a written medical clearance – not just a negative Covid19 test. Any costs incurred will be at the passenger’s own expense.
Payments, Cancellations and Refunds
A non-refundable deposit per person is required at time of booking to confirm your seat. All balance payments must be received by Leisure Time Tours prior to the date specified as per itinerary or your booking confirmation. Payments are available to be made by Cash, Cheque, Direct Credit or EFTPOS only – Credit Card payments are not available without an additional surcharge. Leisure Time Tours reserves the right to amend or reschedule the tour due the result of circumstances outside the company’s control. Leisure Time Tours also reserves the right to cancel the tour due to insufficient numbers and in this instance a substitute date will be offered or a full refund will be made available. Tour Price excludes drinks, telephone calls, travel insurance and items of a personal nature.
Leisure Time Tours strongly advises all passengers to purchase a travel insurance policy. An important part of planning the holiday is to purchase a comprehensive travel insurance policy as it may prevent passengers from spending extra money in case of an emergency and will help passengers feel protected during the holiday. We are agents for Cover More Travel Insurance. Ask us for a no obligation insurance quote today.
Land Component Cancellation Policy
By making a booking with us and paying your deposit you agree to pay us the full price for your booking. If you cancel your booking:
- 31+ days prior to tour commencement, loss of non-refundable deposit
- 15-30 days prior to tour commencement your cancellation charge will be 60% of the holiday price (40% refund) plus any applicable supplier cancellation fees
- 8-14 days prior to tour commencement your cancellation charge will be 80% of the holiday price (20% refund) plus any applicable supplier cancellation fees
- 0-7 days prior to tour commencement your cancellation charge will be 100% of the holiday price (no refund)
No refunds on any unused portions of any itinerary. The exception is if a sightseeing service is cancelled by operator due to weather conditions/safety concerns etc and the operator authorises a refund. Any such refunds will be processed through agent.
Please note that any applicable airline content does not apply to the above refunds – see your airline for their specific cancellation/refund policies.
COVID-19 Cancellation and Refund Policy
COVID-19 has created uncertainty for us all, therefore for cancellations directly related to COVID-19, we have negotiated special terms with our suppliers which would override ‘normal cancellation’ terms as outlined above;
If the New Zealand Government imposes travel restrictions that would impact our ability to deliver your travel package prior to commencing travel, passengers will receive a full credit, less any applicable airline cancellation fees. If travel restrictions are imposed while on tour, we will seek credits on any unused portions of the itinerary from all suppliers. Any applicable credits will first be applied to any additional costs that our company may have incurred on the passenger’s behalf e.g. if alternative accommodation or transportation to repatriate the passenger to their home city or nearest airport etc is required. Any remaining refunds will be credited to the booking agent to enable them to pass onto their passenger.
If a passenger has been tested positive for COVID-19 directly prior to travel or while on holiday with us, then with supporting documentation provided to us (a positive COVID-19 test), we will seek credits on any unused portions of the itinerary from all suppliers. Any applicable credits will first be applied to any additional costs that our company may have incurred on the passenger’s behalf e.g. if alternative accommodation or transportation to repatriate the passenger to their home city or nearest airport etc is required. Any remaining refunds will be credited to the booking agent to enable them to pass onto their passenger.