Southern Spectacular

From $5,500 per person

Tuesday 27 October – Monday 09 November 2020 (14 Days)

Circumnavigate the Southern Alps, crossing at the head via Arthurs Pass, travelling the rugged West Coast and through the southern fiords. On the journey back north we travel through the Mackenzie Basin to the base of the majestic Mt Cook and back onto Canterbury Plains and then Christchurch City.

 

Day 1           Tuesday 27 October 2020
HOME CITIES TO CHRISTCHURCH      (D)
Departing our home cities this morning we travel to Auckland Domestic Airport for our flight to Christchurch! You are met on arrival at the Christchurch Domestic Airport before being transferred to your hotel. Tonight we’ll enjoy a group dinner at our hotel.
Quality Hotel Elms, Christchurch

Day 2           Wednesday 28 October 2020
CHRISTCHURCH TO WESTPORT      (BD)
Departing Christchurch this morning, you have the opportunity (at own cost) to traverse the Southern Alps aboard the famous Tranz-Alpine rail journey to Arthur’s Pass.  From your carriage you’ll see the fields of the Canterbury Plains and farmland, followed by the spectacular gorges and river valleys of the Waimakariri River. The train then climbs into the Southern Alps. Once we have crossed into the Southern Alps we are met at the Village of Arthur’s Pass by the coach for us to continue our journey to the West Coast via the Otira Viaduct opened in 1999.  ‘The Coast’ as locals call it, is one of the world’s special places, with mind-blowing topography. Ancient uplifts of the earth’s crust created the impressive vertical ramparts of the main divide of the Southern Alps. These cloud-piercing mountains rise within 30km of a breathtaking coast. Five of our national parks are here, and South West New Zealand has been declared a World Heritage Area.  Our next stop will be Shanty Town. With two village streets filled with shops and buildings to explore, you'll find fascinating stories of life in the early years of colonisation both on the West Coast and New Zealand. All tickets to Shantytown include a ride on a vintage steam train. You will take a short trip through lush native rain forest along the Infants Creek Tram line which follows an original sawmill tram track of the 1800’s. The 1.5 km track travels to a photo stop at the end of the line, where you will find information about saw-milling in the area and maybe see a few weka – a native NZ flightless bird.  There will be time available here to purchase your lunch (own cost). Departing Shantytown we continue north travelling along the coast road through to Westport, where we stay for the next two nights.
Westport Motor Inn, Westport – 2 nights 

Day 3           Thursday 29 October 2020
WESTPORT      (BLD)
This morning we travel to Charleston to board the Nile River Rainforest Train recreated a bygone era where bush trams once prevailed. The train provides visitors with a fantastic way to experience the spectacular landscapes of the Nile River Canyon in the South Island’s Paparoa National Park  Enjoy the landscape and interpret the environment as the train meanders its way through the rainforest beside the Nile River. Pass through many of the film sites for the BBC’s “The Lost World” production and imagine the pioneers at work in the canyon. Arrive at “Softrock Station”, nestled beneath the towering limestone buffs. Take a short walk from the station through the rainforest to the Nile River Suspension Bridge or a longer walk to the Nile River Caves entrance, before the return journey to the festival station at Charleston. We then depart Charleston and travel north to Karamea and  have lunch at the Karamea Hotel. We also visit Kohaihai the “start or finish” of the Heaphy Track. Time here allows for a brief bushwalk across the swingbridge into a sub tropical forest. We then return to our accommodation in Westport.
 

Day 4           Friday 30 October 2020
WESTPORT TO HOKITIKA      (B)
This morning we depart Westport and return via the coast road to Punakaiki where you will have time to visit the pancake rocks. These sedimentary rocks have been hammered by the sea, and wind erosion forming layered rocks giving a look of a large stack of pancakes. There is a 20 minute loop walk here for those wishing to view these fascinating rocks. Continuing our journey we head back to Greymouth where you will have time to stretch your legs before we travel south to Hokitika. On arrival, there is time to purchase lunch at one of the local cafes (own cost). After lunch we travel to the Hokitika Gorge to admire its unbelievably turquoise waters, enjoying views of farmland, rivers and the mountains along the way. Before arriving at our accommodation we will make one more stop at the Treetops Walk - a leisurely 45 minute to one hour stroll through the beautiful West Coast rainforest tree tops viewing the exquisite Lake Mahinapua through the richly diverse forest foliage. We then arrive at our accommodation in Hokitika.  Our accommodation is conveniently located within the heart of Hokitika so tonight we suggest you take the opportunity to go out and meet some of the locals within the many cafes, restaurants and bars. We highly recommend the Whitebait Fritters which you should be able to find on most menus in town!
Accommodation: Beachfront (Oceanview Rooms), Hokitika

Day 5           Saturday 31 October 2020
HOKITIKA- HAAST      (BD)
Departing Hokitika we travel through Ross where in 1909 two miners reworking the bank of Jones Creek, unearthed a fist-sized nugget weighing about 3.1kg. This was a celebrated find, and the nugget was christened 'the Honourable Roddy Nugget', after the Minister of Mines Roderick McKenzie.  We then continue on to Whataroa to visit the Waitangiroto heron colony. We will view the magnificent Kotuku (White Heron), the Kotuku Ngutu Papa (Royal Spoonbill), the Kawapaka (Little Shag) and other Bird life - all in their natural environment.  This is a unique experience to New Zealand's only Kotuku (White Heron) nesting site.  After this wonderful experience we continue on to our accommodation at Haast – gateway to the Haast World Heritage Park.
Heartland Haast Hotel, Haast

Day 6           Sunday 1 November 2020
HAAST  – QUEENSTOWN      (BD)
Departing Haast this morning, we head in-land over the Haast Pass, the lowest of the South Island mountain passes crossing the Southern Alps.  Once over the Pass the scenery changes dramatically as the road descends past the waters of Lakes Wanaka and Hawea and into Central Otago.  On arrival in Wanaka, there will be time available for you to purchase some lunch, and explore the resort town. Departing Wanaka we travel to Cromwell then onto visit the site of New Zealand’s first commercial Bungy Jump platform at Kawarau Gorge. There will be time to watch the jumpers and even partake in a jump! Our next stop is to historic Arrowtown - a quaint town away from the hustle and bustle of Queenstown with plenty of shops and historic remains from the Gold Rush days. We then travel to Queenstown where we stay for the next two nights. Tonight we’ll enjoy a group dinner at the hotel.
Copthorne Hotel Lakefront, Queenstown – 2 nights

Day 7           Monday 2 November 2020
QUEENSTOWN       (B)
Today is at leisure. Visit the Remarkable’s or Coronet Peak. Experience the thrill of a jet-boat ride along the Shotover or Kawarau Rivers. Perhaps a scenic 4 wheel drive excursion through Skippers Canyon, or a tour to Glenorchy to visit Lord of the Rings movie sites, or maybe just browse in the many shops and galleries - it’s up to you. Tonight is free for you to explore the local restaurants, cafes and bars, or perhaps you’d like to take a cruise across Lake Wakatipu on the steamer ‘TSS Earnslaw’ to Walter Peak Station to dine at the Colonel’s Homestead. Ask the office for pricing and assistance with booking any of these trips.

Day 8          Tuesday 3 November 2020
QUEENSTOWN – TE ANAU      (B)
Leaving Queenstown you skirt the shores of Lake Wakatipu, New Zealand’s third largest lake. Travelling via Te Anau to reach the beautiful Eglinton Valley climbing to Homer Tunnel before descending through the spectacular Cleddau Canyon to reach Milford Sound and enjoy a cruise of the Sound. The Sound is dominated by the grandeur of Mitre Peak and the Bowen Falls. From Milford Sound you return to Te Anau reaching our overnight accommodation.
Accommodation: Distinction Luxmore Hotel, Lake Te Anau

Day 9         Wednesday 4 November 2020
TE ANAU – DUNEDIN      (BD)
Departing Te Anau, travel through some of New Zealand’s most populated sheep country through to Lumsden and onto Gore before arriving in Dunedin – the Edinburgh of the South. Upon our arrival into Dunedin, enjoy the views of the harbour from the hill suburbs.  See the University of Otago with its historic blue stone buildings on the banks of the Leith River.  Travel through the CBD along George and Princes Streets and through the Octagon which features the historic Town Hall and St Pauls Anglican Cathedral and a statue of the Scottish poet Robbie Burns.  See the stunning white sandy beaches of St Clair and St Kilda before returning to the city. This afternoon, visit Olveston House – an impressive turn-of-the-century house that is still home to all the lavish furnishings and art collections that have been collected from all corners of the world.
Accommodation: Distinction Hotel, Dunedin - 2 nights

Day 10          Thursday 5 November 2020
DUNEDIN SIGHTSEEING      (B)
Today is at leisure. As an option this evening enjoy a tour around a historic working Brewery where you will discover how Speight’s became a legend in the south. After the tour pop down to the Ale House, situated within the Brewery and enjoy good Southern fare and all of the Speight’s range fresh from the tap.

Day 11         Friday 6 November 2020
DUNEDIN – TWIZEL  (BD)
Today is a day for spectacular sights as we travel north. Stop at Moeraki and see the unusually large and spherical boulders lying along a stretch of Koekohe Beach then continue on to the coastal town of Oamaru, where you will have time to look at the ‘White Stone City’ where the old buildings have been constructed with local limestone. It was from Oamaru that New Zealand’s first frozen meat was shipped in 1882 taking over three months to reach England, and thus began New Zealand’s most important export industry. Travelling inland through Benmore and Otematata, through Sailors Cutting before arriving at Omarama.
Heritage Gateway, Omarama

Day 12           Saturday 7 November 2020
TWIZEL – CHRISTCHURCH (B)
After breakfast this morning we head north to skirt the shore of Lake Pukaki to Mount Cook, New Zealand’s highest mountain. Time is available to enjoy an optional scenic flight over the ancient rivers of ice and the West Coast Glaciers (weather permitting – a highly recommended option).  Travelling to Tekapo, you’ll witness the magnificent blue waters of Lake Tekapo. Visit the Church of the Good Shepherd and the statue of the Collie dog, before travelling the vast Mackenzie Basin, over Burke’s Pass through Fairlie, Geraldine, Ashburton and across the Canterbury Plains into Christchurch.
Quality Hotel Elms, Christchurch

Day 13          Sunday 8 November 2020 
CHRISTCHURCH SIGHTSEEING      (BD)
This morning, enjoy a sightseeing tour of the ‘Garden City’. Highlights include the River Avon, the Canterbury Museum, Christchurch Art Gallery; Bridge of Remembrance; the Canterbury Earthquake National Memorial and the Art Deco New Regent Street.  Learn about the effects of the 2011 Christchurch Earthquakes and how the city is rebuilding.  The remainder of the day is at leisure.

Day 14           Monday 9 November 2020
CHRISTCHURCH – HOME PORT      (B)
After breakfast this morning, you will be transferred from the hotel to Christchurch Domestic Airport for our flight back to Auckland (other ports on application).

Quality Hotel Elms

The Quality Hotel Elms is situated in a quiet suburban area yet accessible to many of the attractions and activities the area has to offer, surrounded by award-winning gardens and is ideally situated midway between the airport and central city. All 97 guest rooms are well appointed and equipped with all the amenities a guest could need, offering luxurious accommodation in an ideal location for those wanting to explore the area.

Westport Motor Inn

The Westport Motor Hotel is a leading accommodation provider in Westport with 27 studio units, onsite restaurant and bar.

Beachfront Hokitika

The Beachfront Hotel offers guests a high standard of accommodation steps away from the beach and the centre of town. Located in Hokitika on the beautiful West Coast of New Zealand they are surrounded by views of the ocean, rainforest and Southern Alps. They are conveniently located for travel to major attractions on the Coast, being one hour south of Punakaiki’s Pancake Rocks and one and a half hours north of Franz Josef and Fox Glaciers. Numerous artisans and craftspeople live in Hokitika. Their workshops and displays featuring jade, wood, gold, paintings and metals create the market atmosphere in this seaside town.

​Heartland Hotel Haast

The Heartland Hotel Haast is situated four kilometres from Haast township on the doorstep of the South Westland World Heritage Area. Haast offers a place of tranquillity, with untouched beaches and rugged glacial valleys en route to the West Coast and Southern Lakes. The hotel offers a range of room types and is a perfect rest stop for all travellers and adventurers. Hotel facilities include a ‘country pub’ style café and bar, warm and comfortable accommodation with modern amenities including wifi.

Copthorne Hotel & Resort Lakefront

The Hotel blends superior facilities and comfort with friendly personal service. The property offers a relaxing atmosphere combined with stunning panoramic lake and mountain views, situated within a tranquil garden setting. With 240 guest rooms, including six suites and over 80 rooms that have views of Lake Wakatipu and the Remarkable mountain range. The hotel is within walking distance of Queenstown central shopping and entertainment area.

Distinction Luxmore

Distinction Luxmore hotel, conveniently located in the town centre and close to many attractions and activities the area has to offer. With 180 guest rooms all offering comfortable and luxurious stays, complete with all the in-room amenities a guest could need and access to the hotel's wider facilities. 

Distinction Dunedin

Distinction Dunedin Hotel is located in the heart of the city, formerly Chief Post Office built in 1937 this hotel combines the historic charm with modern amenities and finishings to create a unique stay for guests whilst being close to many of the attractions and activities the area has to offer. All 121 elegant guest suites and studios are spacious and modern with all of the facilities and furnishings a guest could need.

Heritage Gateway Omarama

Set amongst landscaped gardens with views of the surrounding mountains, the Heritage Gateway Hotel is a peaceful place to stay. Featuring 98 comfortably furnished guest rooms, restaurant & bar.

Quality Hotel Elms

The Quality Hotel Elms is situated in a quiet suburban area yet accessible to many of the attractions and activities the area has to offer, surrounded by award-winning gardens and is ideally situated midway between the airport and central city. All 97 guest rooms are well appointed and equipped with all the amenities a guest could need, offering luxurious accommodation in an ideal location for those wanting to explore the area.

Tour Inclusions

  • Door to door home collection & drop off service available from select areas
  • 13 nights accommodation with private en suite
  • Auckland to Christchurch return airfares with Air New Zealand - other ports on application
  • Touring in modern air conditioned tour coach
  • 13 breakfasts, 1 lunch and 8 dinners included
  • Admission to Shantytown
  • View the Pancake Rocks
  • Admission to West Coast Treetops Walk
  • Guided tour of Waitangiroto Heron Colony
  • Time to explore Arrowtown
  • Day of leisure in Queenstown - Leisure Time Tours can assist with optional sightseeing bookings
  • Milford Sound Cruise
  • Guided tour of Olveston House
  • Sightseeing tour of Dunedin
  • VIew the Moeraki Boulders
  • Visit Church of the Good Shepherd and Collie Dog Statue
  • Sightseeing tour of Christchurch

Tour Payments Per Person ($NZD)

Club Member Guaranteed Share Twin Cost: $5,450.00
Non Member Share Twin Cost: $5.500.00
Single Supplement: $1,590.00
Non-refundable deposit due at time of booking $200.00

Full balance of tour payment due by Tuesday 15 September 2020

Are door to door collections included on this tour? YES

Yes. Leisure Time Tours offers a free home collection and drop off service from selected Hamilton, Tauranga, Rotorua and most Auckland City areas. Our complimentary collections are based on your individual post code, other home collection locations available at an additional cost. Alternatively you may wish to meet us at our Hamilton depot in which case you can park your car in our secure yard free of charge for the duration of your holiday. For all tours that have a flight component, we can also offer door to door collections from Wellington, Christchurch and Dunedin city areas.

Please refer to our Home Collection flyer for further information about this service.

Is the Guaranteed twin Share Price available on this tour? YES

Yes. Our Guaranteed Twin Share price is available for those passengers willing to share with another single traveller of the same gender. If there isn’t another passenger of the same gender to share with we GUARANTEE our twin share price. Leisure Times Tours accepts no responsibility for the compatibility of passengers travelling under this arrangement. If someone is not compatible with the person they have been matched up with, all additional costs incurred to assist with changing their shared room type to two single rooms will be at the expense of both travellers and will be subject to availability. Acceptance of a guaranteed twin share room is subject to the individual’s medical condition being suitable for this type of arrangement.

Please note that the guaranteed twin share pricing is not available to pre & post tour accommodation arrangements.

What fitness level is required for this tour? EASY LEVEL

To ensure that you select the right tour for you, we’ve developed a very clear set of fitness recommendations for our tours. These physical ratings clearly explain how much physical exertion is required to participate on each tour. 

Level 1 – Easy

  • Relaxed paced tour
  • Be able to participate in guided or unguided small walking tours at a relaxed pace.
  • Walk on mostly level ground
  • Tackle an occasional flight of stairs
  • Occasionally need to stand for up to 10 minutes
  • Able to get on and off transportation unaided

Level 2 – Moderate

  • Be able to participate in walking tours with time to rest at least every 10 minutes
  • Stand for 15 minutes without needing to sit down
  • Tackle a flight of stairs or incline
  • Able to get on and off transportation unaided
  • Walk confidently on bush tracks

 Level 3 – Active

  • Participate in walking tours without having to rest for up to 20 minutes
  • Walk up an incline equal to a flight of stairs without stopping
  • Stand for 30 minutes without needing to sit down
  • Walk over uneven ground and walk through soft sand
  • Able to get on and off transportation unaided
Will there be a daily seat rotation on this tour? YES

Passengers rotate seats in the coach daily so that all passengers have the opportunity to enjoy forward and window seating. All passengers are expected to participate as a booking condition.

Can you assist with pre & post tour accommodation? YES

Yes we can. Should you wish to arrive earlier or stay longer we can book in some pre and post tour accommodation for you. Please ask at the time of booking if you require this.

Is this tour a guaranteed departure? NO

This tour will be guaranteed once there are 10 passengers booked on the tour.

Are roadside morning teas included on our tours? YES

Yes. A point of difference is that wherever possible we offer our passengers roadside refreshments served from the coach. This gives all passengers the chance to mix and mingle over a hot cuppa allowing us to share our experiences as we journey together.

Do I need travel insurance?

Leisure Time Tours strongly advises all passengers to purchase a travel insurance policy. A comprehensive travel insurance policy may prevent you from spending extra money in case of an emergency and will help you feel protected during your holiday. We are agents for Cover More Travel Insurance. Ask us for a no obligation insurance quote today. 

How much luggage can I bring?

Luggage is restricted to one suitcase and one small item of hand luggage per person. Baggage handling of one suitcase per person, at each hotel, is included in the trip price. Carry-on/hand luggage handling is the responsibility of each guest and all personal items must be taken off the coach by you each day of the trip.

What clothing should I pack?

When on tour, dress is generally relaxed and casual with an informal dress standard on most occasions. Casual wear is recommended for travelling with something a little more formal for evening dining. If taking part in outdoor activities, make sure you have a waterproof coat, comfortable footwear and dress in layers to help you adjust to any sudden changes in climate. Be prepared for New Zealand’s powerful sun, even on cold windy days, bringing a hat, sunglasses and sunscreen.

Booking Terms & Conditions

Terms & Conditions….
(Applicable for New Zealand Tours from 01 May 2020 - 30 September 2021)

Acceptance of Terms and Conditions
If you book a Packaged Tour with us and pay your deposit, you are deemed to have accepted these terms.  If you booked your Packaged Tour with us through an agent, the agent is deemed to have accepted these terms on your behalf.  We may ask you to sign a copy of these terms when you join your Packaged Tour to provide a record of your acceptance of these terms and you agree to sign these terms on our request.

Itineraries
The itinerary for your Packaged Tour was correct at the time of printing, but it is subject to change without notice.  Your itinerary could change due to road or weather conditions, changes imposed by other tour operators or a range of other factors outside our control.  You agree that we have no liability to you for changes to your itinerary.

Price Amendments
Prices were correct at the time and date of printing, however Leisure Time Tours reserves the right to amend the price subject to any changes in price imposed by other tour operators and carriers included in the itinerary or major fluctuation in the exchange rates, or increases in government or other levies. The final tour cost will be guaranteed not to change once the full and final payment has been received. Tour Price excludes drinks, telephone calls, travel insurance and items of a personal nature. Leisure Time Tours also reserves the right to cancel the tour due to low numbers and in this instance a full refund will be provided.

*Guaranteed Twin Share Prices
Our Guaranteed Twin Share price is available for those passengers willing to share with another single traveller of the same gender. If there isn’t another passenger of the same gender to share with we GUARANTEE our twin share price. Leisure Times Tours accepts no responsibility for the compatibility of passengers travelling under this arrangement. If someone is not compatible with the person they have been matched up with, all additional costs incurred to assist with changing their shared room type to two single rooms will be at the expense of both travellers and will be subject to availability. Acceptance of a guaranteed twin share room is subject to the individual’s medical condition being suitable for this type of arrangement.

Health and Fitness
Passengers should be in good health and able to walk moderate distances to fully participate and experience the sightseeing opportunities within the enclosed itinerary.  All passengers are required to acknowledge that they are of reasonable health and are considered to be fit to travel and are not travelling contrary to any medical advice.  By acknowledging their health and fitness to participate passengers are indemnifying us from all actions, claims and demands arising out of any lack of health and fitness.  We reserve the right to remove a passenger from a tour if their health or fitness interferes with any other passenger’s experiences or the day to day running of the tour.  In this instance our normal cancellation terms and conditions will apply.  You agree that we have no liability to you for any loss, damage, costs or other effects of health problems you may encounter on your Packaged Tour.

Health and Safety Information Including COVID-19
For the health and safety of all passengers on tour any illness (such as fever, coughing or difficulty breathing) will not be accepted onboard the coach unless they can provide us with a negative Covid19 test result received within the past 72 hours.  Should any passenger start to feel unwell on arrival or while on tour, they must immediately advise their tour manager and contact Healthline then visit a medical practitioner/medical centre/hospital.  To return to the tour the passenger must be deemed fit and well to participate fully on a coach tour, obtaining and providing us with a written medical clearance – not just a negative Covid19 test.  Any costs incurred will be at the passenger’s own expense.

Payments, Cancellations and Refunds
A non-refundable deposit per person is required at time of booking to confirm your seat. All balance payments must be received by Leisure Time Tours prior to the date specified as per itinerary or your booking confirmation. Payments are available to be made by Cash, Cheque, Direct Credit or EFTPOS only –  Credit Card payments are not available without an additional surcharge.  Leisure Time Tours reserves the right to amend or reschedule the tour due the result of circumstances outside the company’s control. Leisure Time Tours also reserves the right to cancel the tour due to insufficient numbers and in this  instance a substitute date will be offered or a full refund will be made available. Tour Price excludes drinks, telephone calls, travel insurance and items of a personal nature.

Travel Insurance
Leisure Time Tours strongly advises all passengers to purchase a travel insurance policy. An important part of planning the holiday is to purchase a comprehensive travel insurance policy as it may prevent passengers from spending extra money in case of an emergency and will help passengers feel protected during the holiday. We are agents for Cover More Travel Insurance. Ask us for a no obligation insurance quote today.

Land Component Cancellation Policy
By making a booking with us and paying your deposit you agree to pay us the full price for your booking.  If you cancel your booking:

  • 31+ days prior to tour commencement, loss of non-refundable deposit
  • 15-30 days prior to tour commencement your cancellation charge will be 60% of the holiday price (40% refund) plus any applicable supplier cancellation fees
  • 8-14 days prior to tour commencement your cancellation charge will be 80% of the holiday price (20% refund) plus any applicable supplier cancellation fees
  • 0-7 days prior to tour commencement your cancellation charge will be 100% of the holiday price (no refund)

No refunds on any unused portions of any itinerary.  The exception is if a sightseeing service is cancelled by operator due to weather conditions/safety concerns etc and the operator authorises a refund.  Any such refunds will be processed through agent.

Please note that any applicable airline content does not apply to the above refunds – see your airline for their specific cancellation/refund policies.

COVID-19 Cancellation and Refund Policy
COVID-19 has created uncertainty for us all, therefore for cancellations directly related to COVID-19, we have negotiated special terms with our suppliers which would override ‘normal cancellation’ terms as outlined above;

If the New Zealand Government imposes travel restrictions that would impact our ability to deliver your travel package prior to commencing travel, passengers will receive a full credit, less any applicable airline cancellation fees.  If travel restrictions are imposed while on tour, we will seek credits on any unused portions of the itinerary from all suppliers.  Any applicable credits will first be applied to any additional costs that our company may have incurred on the passenger’s behalf e.g. if alternative accommodation or transportation to repatriate the passenger to their home city or nearest airport etc is required.  Any remaining refunds will be credited to the booking agent to enable them to pass onto their passenger.

If a passenger has been tested positive for COVID-19 directly prior to travel or while on holiday with us, then with supporting documentation provided to us (a positive COVID-19 test), we will seek credits on any unused portions of the itinerary from all suppliers.  Any applicable credits will first be applied to any additional costs that our company may have incurred on the passenger’s behalf e.g. if alternative accommodation or transportation to repatriate the passenger to their home city or nearest airport etc is required.  Any remaining refunds will be credited to the booking agent to enable them to pass onto their passenger.